Let Your Customers Track Your Technician in Real Time
Stop "Where are you?" phone calls before they happen. ArrivalLink sends your customer a live tracking link when your tech leaves — like Uber for home services.
Text Message
Your technician Mike is on the way! Track live: arrivallink.com/tr...
The Problem
Your Customers Are in the Dark
When a tech is en route, customers call the office — repeatedly.
"Where's my technician?"
Customers call the office asking for updates. Your team wastes time relaying info they don't have.
Vague arrival windows
2-hour windows feel outdated. Customers rearrange their entire day waiting for "between 1 and 3."
No-show anxiety
Without real-time visibility, customers wonder if the tech is even coming. Trust erodes fast.
Overloaded tools
Your CRM does 50 things. None of them is live arrival tracking. You need a focused tool, not another platform.
Most service software tries to do everything.
ArrivalLink does one thing perfectly.
The Solution
Simple for Your Tech. Delightful for Your Customer.
Tech Taps START
Your technician opens the app and taps one button. GPS broadcasting begins instantly.
Customer Gets SMS
An automatic text sends a live tracking link straight to the customer's phone.
Live Map + ETA
Customers see a real-time map, ETA countdown, tech info, and a call button — like Uber.
Tech Taps START
Your technician opens the app and taps one button. GPS broadcasting begins instantly.
Customer Gets SMS
An automatic text sends a live tracking link straight to the customer's phone.
Live Map + ETA
Customers see a real-time map, ETA countdown, tech info, and a call button — like Uber.
Turn Happy Customers into 5-Star Reviews
Don't let great service go unnoticed. ArrivalLink automatically asks for a review the moment the job is done—while the customer is still smiling.
Instant SMS Requests
We text the customer a review link immediately after the tech marks the job complete.
Filter Negative Feedback
Unhappy customers are guided to a private feedback form, keeping bad reviews off Google.
Chaos-Free Dispatching
Ditch the whiteboards and spreadsheets. Assign jobs in seconds, notify your team instantly, and see exactly where everyone fits in the day.
- 1
Visual Drag-and-Drop
Easily move jobs between technicians or time slots. No confusion.
- 2
Instant Tech Notifications
When you assign a job, your tech gets a text with all the details.
- 3
Real-Time Status Updates
See when jobs are started, en route, or completed—live on the board.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Built for Small Teams
One Tool. One Job. Done Right.
ArrivalLink is not a CRM. Not a dispatch tool. Not an invoicing platform. It's laser-focused on one thing: giving your customers a professional arrival experience.
What we replace
- Texting customers "he's 15 minutes away"
- "Where's my tech?" phone calls
- Guessing when your team will arrive
What we add
- Automated SMS tracking links
- Real-time GPS on a branded map
- One-tap tech workflow
Owner Dashboard
ArrivalLink Fleet Command
Active Trips3/10
2/5
22min
Mike J.
Sarah K.
Owner Dashboard
See Your Entire Fleet at a Glance
Designed for teams with 1–10 trucks. Real-time visibility without the complexity.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Frequently Asked Questions
No app install required. ArrivalLink is a progressive web app that works in any mobile browser. Your techs just open the link and sign in — they can add it to their home screen for a native app feel.
When your tech starts a trip, the customer receives an SMS with a tracking link. They tap it and see a live map with the tech's real-time location, ETA, and a call button — no app download needed on their end either.
Not at all. ArrivalLink is focused purely on the last-mile arrival experience. It works alongside whatever scheduling, CRM, or invoicing tools you already use.
No. GPS tracking only runs during active trips. When the technician taps "Arrived," tracking stops immediately. Location data is never collected outside of trips.