Plumbing Dispatchers: Stop Losing $800/Week to 'Where's My Technician?' Phone Calls
ArrivalLink sends homeowners a live GPS tracking link the moment you dispatch — so your office phone stops ringing and your plumbers stay focused on the pipe, not the phone.
Text Message
Your technician Mike J. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Plumbing Teams Lose Customers Before the Job Even Starts
These four problems cost the average plumbing company over $40,000 a year in lost revenue and bad reviews.
Your Office Phone Won't Stop Ringing
Every 10 minutes another homeowner calls: 'Where's the plumber?' Your dispatcher wastes 2+ hours a day relaying information they don't have.
4-Hour Windows Are Killing Your Reviews
Homeowners rearrange their entire day for 'between 1 and 5.' They're frustrated before your plumber even pulls into the driveway.
No-Shows Destroy Trust Overnight
One missed appointment without a heads-up and that customer is on Google leaving a 1-star review. You never get a second chance.
You're Bleeding Money You Can't See
Every 'where are you?' call costs $12 in dispatcher time. Every bad review costs $300+ in lost lifetime value. The math is brutal.
What if homeowners could watch your plumber arrive — like tracking an Uber?
The Solution
Three Steps. Zero Guesswork. Happy Customers.
Dispatcher Assigns the Job
Drag the job to the right plumber on your scheduling board. ArrivalLink automatically texts the homeowner a live tracking link.
Homeowner Watches the Van Arrive
No app download. No account. They tap the link and see a real-time map with your plumber's location, ETA countdown, and a one-tap call button.
Plumber Arrives, Customer Rates the Job
After the job closes, the customer gets an automated review request. Happy customers leave 5 stars. Unhappy ones go through a private feedback loop.
Dispatcher Assigns the Job
Drag the job to the right plumber on your scheduling board. ArrivalLink automatically texts the homeowner a live tracking link.
Homeowner Watches the Van Arrive
No app download. No account. They tap the link and see a real-time map with your plumber's location, ETA countdown, and a one-tap call button.
Plumber Arrives, Customer Rates the Job
After the job closes, the customer gets an automated review request. Happy customers leave 5 stars. Unhappy ones go through a private feedback loop.
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works For You
The Tools That Make Your Plumbing Business Unstoppable
Live GPS Tracking That Sells Itself
The moment your dispatcher assigns a job, the homeowner gets an SMS with a branded tracking page. They see the van moving in real-time, the plumber's name, photo, and a countdown timer. No more guessing. No more calling.
- Real-time map updates every 3 seconds
- Branded with your company logo and colors
- One-tap call button connects directly to the plumber
- Works on any phone — no app download required
Smart Scheduling That Matches the Right Plumber to the Right Job
Stop guessing who's available. ArrivalLink's drag-and-drop job board shows you every plumber's schedule, location, and skill set in one view. Assign emergency drain calls to your closest tech and routine maintenance to the next available slot.
- Drag-and-drop job scheduling board
- See real-time plumber locations on a fleet map
- Filter by availability, skill, and proximity
- Automatic SMS notification to the plumber and customer
Automated Reviews That Build Your Reputation While You Sleep
After every completed job, ArrivalLink sends the homeowner a review request. Satisfied customers get a direct link to leave a Google review. Unsatisfied customers get routed to a private feedback form so you can fix the problem before it hits the internet.
- Automated post-job review request via SMS
- Smart routing: happy → Google, unhappy → private feedback
- Review dashboard tracks your rating over time
- Turn every plumbing job into a 5-star opportunity
Turn Happy Customers into 5-Star Reviews
Don't let great service go unnoticed. ArrivalLink automatically asks for a review the moment the job is done—while the customer is still smiling.
Instant SMS Requests
We text the customer a review link immediately after the tech marks the job complete.
Filter Negative Feedback
Unhappy customers are guided to a private feedback form, keeping bad reviews off Google.
Chaos-Free Dispatching
Ditch the whiteboards and spreadsheets. Assign jobs in seconds, notify your team instantly, and see exactly where everyone fits in the day.
- 1
Visual Drag-and-Drop
Easily move jobs between technicians or time slots. No confusion.
- 2
Instant Tech Notifications
When you assign a job, your tech gets a text with all the details.
- 3
Real-Time Status Updates
See when jobs are started, en route, or completed—live on the board.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Built for Small Teams
One Tool. One Job. Done Right.
ArrivalLink is not a CRM. Not a dispatch tool. Not an invoicing platform. It's laser-focused on one thing: giving your customers a professional arrival experience.
What we replace
- Texting customers "he's 15 minutes away"
- "Where's my tech?" phone calls
- Guessing when your team will arrive
What we add
- Automated SMS tracking links
- Real-time GPS on a branded map
- One-tap tech workflow
Owner Dashboard
ArrivalLink Fleet Command
Active Trips3/10
2/5
22min
Mike J.
Sarah K.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
Yes. The drag-and-drop job scheduler shows every plumber's location, availability, and certifications. Assign the closest qualified tech in seconds — no more calling around to check who's free.
They'll get something much better. ArrivalLink automatically sends a live tracking link as soon as you dispatch the job. Homeowners watch the van arrive on a real-time map — like tracking an Uber. No phone call needed.
No app install required. ArrivalLink runs in any mobile browser. Your plumbers open the link, sign in, and they're live. They can add it to their home screen for a native app feel — takes 10 seconds.
After every completed job, ArrivalLink texts the homeowner a review request. Happy customers get a direct link to your Google listing. Unhappy customers are routed to a private feedback form — so you can fix the issue before it becomes a 1-star public review.
No. GPS only activates during active trips. When the plumber taps 'Arrived,' tracking stops immediately. No surveillance, no battery drain, no privacy issues.
ArrivalLink doesn't replace your existing dispatch or invoicing tool. It sits on top of your workflow and adds the one thing those platforms can't do well: real-time arrival tracking with live customer-facing maps. Think of it as the last-mile layer.
Most plumbing teams are fully live in under 5 minutes. Create your account, invite your plumbers via text, and start dispatching. No hardware to install, no integrations required, no IT department needed.
Starter plan is $29/month for up to 3 trucks. Pro plan is $59/month for up to 10 trucks with analytics, scheduling, and custom branding. Both include a 7-day free trial with full Pro access. No contracts — cancel anytime.
Every Day Without ArrivalLink Is Another Day of Lost Reviews, Wasted Dispatcher Hours, and Frustrated Homeowners
Your competitors are already sending live tracking links. Your customers are already expecting them. The only question is how many more 'where's my plumber?' calls you're willing to take before you fix it.