Appliance Repair Companies: Stop Losing $600/Week Because Customers Don't Know When You're Coming
Send every homeowner a live tracking link the second you dispatch. They watch your tech arrive — no waiting by the window, no angry phone calls, no cancellations.
Text Message
Your technician Sarah M. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Appliance Repair Lose Customers Before the Job Even Starts
These four problems cost the average plumbing company over $40,000 a year in lost revenue and bad reviews.
Homeowners Call Every 15 Minutes for Updates
They took the day off work to wait for you. By hour two with no update, they're calling your office on repeat. Your dispatcher can't keep up and new leads go to voicemail.
Tight Service Windows Make or Break Your Reputation
Appliance repairs live and die on 2-hour windows. Miss it by 20 minutes without a heads-up and you've lost a customer for life — plus a public 1-star review.
Wrong Parts, Wasted Trips, Angry Customers
When the tech shows up without the right part, it's a wasted trip for everyone. The customer loses another half-day waiting for the return visit.
Cancellations Cost You More Than You Think
Last-minute cancellations from frustrated customers mean empty slots and lost revenue. Each one costs you $150+ in wasted drive time and opportunity cost.
What if homeowners could watch your plumber arrive — like tracking an Uber?
The Solution
Three Steps. Zero Guesswork. Happy Customers.
Dispatcher Assigns Tech by Skill and Proximity
See every tech's location, speciality, and availability. Drag the job to the best match. ArrivalLink texts the homeowner a live tracking link instantly.
Homeowner Watches the Tech Drive Over
No app. No account. They tap the SMS link and see a real-time map with your technician's name, photo, and a countdown timer. They know exactly when to be ready.
Repair Done, Review Request Fires Automatically
The moment the washer is running again, ArrivalLink sends a review prompt. Happy customers go to Google. Unhappy ones get private feedback first.
Dispatcher Assigns Tech by Skill and Proximity
See every tech's location, speciality, and availability. Drag the job to the best match. ArrivalLink texts the homeowner a live tracking link instantly.
Homeowner Watches the Tech Drive Over
No app. No account. They tap the SMS link and see a real-time map with your technician's name, photo, and a countdown timer. They know exactly when to be ready.
Repair Done, Review Request Fires Automatically
The moment the washer is running again, ArrivalLink sends a review prompt. Happy customers go to Google. Unhappy ones get private feedback first.
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works For You
The Tools That Make Your Appliance Repair Business Unstoppable
Live GPS Tracking That Ends 'Where Are You?' Calls Forever
The homeowner gets an SMS tracking link the second you dispatch. They see the tech moving toward them on a branded map with a real-time ETA countdown. No more sitting by the window wondering.
- Real-time map with 3-second GPS updates
- Tech name, photo, and vehicle info displayed
- One-tap call button to reach the technician directly
- Works on any phone — no app download needed
Smart Scheduling for Tight Appliance Service Windows
ArrivalLink's drag-and-drop board shows every tech's live location, current job, and next availability. Keep 2-hour windows tight by matching the closest available tech to each job in seconds.
- Drag-and-drop job scheduling board
- Filter techs by appliance specialty and brand certifications
- Real-time fleet map with traffic-aware ETAs
- Auto-SMS to tech and customer on every assignment
Automated Reviews That Fill Your Calendar with Referrals
A homeowner whose broken fridge you fixed same-day is your most powerful marketing channel — if you ask for the review while they're still relieved. ArrivalLink automates that ask within minutes of job completion.
- Post-job SMS review request — fully automated
- Happy customers → Google review link
- Unhappy customers → private feedback form
- Track review trends per technician and appliance type
Turn Happy Customers into 5-Star Reviews
Don't let great service go unnoticed. ArrivalLink automatically asks for a review the moment the job is done—while the customer is still smiling.
Instant SMS Requests
We text the customer a review link immediately after the tech marks the job complete.
Filter Negative Feedback
Unhappy customers are guided to a private feedback form, keeping bad reviews off Google.
Chaos-Free Dispatching
Ditch the whiteboards and spreadsheets. Assign jobs in seconds, notify your team instantly, and see exactly where everyone fits in the day.
- 1
Visual Drag-and-Drop
Easily move jobs between technicians or time slots. No confusion.
- 2
Instant Tech Notifications
When you assign a job, your tech gets a text with all the details.
- 3
Real-Time Status Updates
See when jobs are started, en route, or completed—live on the board.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Built for Small Teams
One Tool. One Job. Done Right.
ArrivalLink is not a CRM. Not a dispatch tool. Not an invoicing platform. It's laser-focused on one thing: giving your customers a professional arrival experience.
What we replace
- Texting customers "he's 15 minutes away"
- "Where's my tech?" phone calls
- Guessing when your team will arrive
What we add
- Automated SMS tracking links
- Real-time GPS on a branded map
- One-tap tech workflow
Owner Dashboard
ArrivalLink Fleet Command
Active Trips3/10
2/5
22min
Mike J.
Sarah K.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
Yes. Techs capture before/after photos and add service notes directly in ArrivalLink mobile. Share them with the office or the customer for full transparency.
ArrivalLink is brand-agnostic. You can tag jobs by brand, model, or appliance type and filter your techs by matching certifications or experience.
Schedule the follow-up on the same job card. When the part arrives and you dispatch the tech, the customer gets a fresh tracking link automatically. No manual follow-up needed.
No. ArrivalLink runs in any mobile browser. Your techs open the link, sign in, and they're live. Pin it to the home screen for an app-like experience — takes 10 seconds.
Absolutely. Customers cancel when they feel forgotten. ArrivalLink sends a tracking link the moment you dispatch, so they see the tech is actually on the way. Teams report 40%+ fewer cancellations.
No. GPS activates only during active trips and stops when the tech taps 'Arrived.' No background surveillance, no battery drain.
Most appliance repair teams are live in under 5 minutes. Create your account, invite techs via text, and start dispatching. No hardware or IT setup required.
Starter is $29/month (up to 3 trucks). Pro is $59/month (up to 10 trucks with analytics, scheduling, and branding). Both include a 7-day free trial. No contracts.
Every Missed Service Window Is a Customer Who Will Never Call You Again
Homeowners have too many choices. The appliance repair company that communicates best wins — not the cheapest one. ArrivalLink makes you that company automatically.