Property Managers: Stop Getting Blindsided by Angry Tenants Who Don't Know When Maintenance Is Coming
Send every tenant a live tracking link the moment you dispatch a maintenance tech. They see the arrival in real-time — no more knocking on your office door asking for updates.
Text Message
Your technician James T. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Property & Facility Teams Lose Customers Before the Job Even Starts
These four problems cost the average plumbing company over $40,000 a year in lost revenue and bad reviews.
Tenants Flood Your Office with Maintenance Complaints
Your property manager fields 20+ calls a day about the same question: 'When is maintenance coming?' That's time they should be spending on leasing and retention.
Vague Maintenance Windows Drive Tenant Turnover
Telling tenants 'sometime this week' is how you lose renewals. Modern renters expect Uber-level visibility — and they'll move to a property that offers it.
Untracked Work Orders Create Compliance Nightmares
When there's no timestamped record of who arrived when, a simple maintenance dispute can turn into a legal claim. You need documentation, not guesswork.
Contractor No-Shows Cost You More Than the Repair
When a vendor doesn't show, the tenant blames you — not the contractor. Each missed appointment costs trust, and trust is what keeps occupancy high.
What if homeowners could watch your plumber arrive — like tracking an Uber?
The Solution
Three Steps. Zero Guesswork. Happy Customers.
Property Manager Creates the Work Order
Log the request, assign priority, and drag it to the right maintenance tech or vendor. ArrivalLink texts the tenant a live tracking link automatically.
Tenant Watches the Tech Arrive
No app download. No portal login. The tenant taps the SMS link and sees a real-time map with the technician's name, ETA, and a call button.
Work Order Closes, Feedback Collected Automatically
After the repair, ArrivalLink prompts the tenant for feedback. Positive experiences build retention. Negative ones get flagged before they become complaints.
Property Manager Creates the Work Order
Log the request, assign priority, and drag it to the right maintenance tech or vendor. ArrivalLink texts the tenant a live tracking link automatically.
Tenant Watches the Tech Arrive
No app download. No portal login. The tenant taps the SMS link and sees a real-time map with the technician's name, ETA, and a call button.
Work Order Closes, Feedback Collected Automatically
After the repair, ArrivalLink prompts the tenant for feedback. Positive experiences build retention. Negative ones get flagged before they become complaints.
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works For You
The Tools That Make Your Property Management Unstoppable
Live Tracking That Turns Maintenance into a Tenant Retention Tool
Every work order triggers an SMS with a branded tracking link. Tenants see the technician's live location, ETA countdown, and property logo. It feels premium — because it is.
- Branded tracking pages with your property logo
- Real-time map with 3-second GPS updates
- Tenant can tap to call the tech directly
- Timestamped arrival logs for compliance documentation
Work Order Scheduling Across Every Property in Your Portfolio
Manage maintenance teams across multiple buildings from one board. See who's available, where they are, and which property they're heading to next. Assign by skill, proximity, or urgency.
- Multi-property scheduling on a single dashboard
- Filter by building, unit type, or maintenance specialty
- Priority lanes for emergency, routine, and preventive work
- Auto-notify tenants and techs on every status change
Tenant Feedback That Protects Your Online Reputation
After every completed work order, ArrivalLink prompts the tenant for a satisfaction rating. Happy tenants build your online reviews. Unhappy tenants get flagged to management before they post publicly.
- Automatic post-repair satisfaction survey via SMS
- Happy tenants → Google/Yelp review prompt
- Unhappy tenants → private management feedback form
- Track satisfaction trends across properties and techs
Turn Happy Customers into 5-Star Reviews
Don't let great service go unnoticed. ArrivalLink automatically asks for a review the moment the job is done—while the customer is still smiling.
Instant SMS Requests
We text the customer a review link immediately after the tech marks the job complete.
Filter Negative Feedback
Unhappy customers are guided to a private feedback form, keeping bad reviews off Google.
Chaos-Free Dispatching
Ditch the whiteboards and spreadsheets. Assign jobs in seconds, notify your team instantly, and see exactly where everyone fits in the day.
- 1
Visual Drag-and-Drop
Easily move jobs between technicians or time slots. No confusion.
- 2
Instant Tech Notifications
When you assign a job, your tech gets a text with all the details.
- 3
Real-Time Status Updates
See when jobs are started, en route, or completed—live on the board.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Built for Small Teams
One Tool. One Job. Done Right.
ArrivalLink is not a CRM. Not a dispatch tool. Not an invoicing platform. It's laser-focused on one thing: giving your customers a professional arrival experience.
What we replace
- Texting customers "he's 15 minutes away"
- "Where's my tech?" phone calls
- Guessing when your team will arrive
What we add
- Automated SMS tracking links
- Real-time GPS on a branded map
- One-tap tech workflow
Owner Dashboard
ArrivalLink Fleet Command
Active Trips3/10
2/5
22min
Mike J.
Sarah K.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
Yes. ArrivalLink's scheduling board supports unlimited properties. Filter by building, campus, or portfolio to see only the work orders that matter right now.
Absolutely. Invite your in-house techs and external contractors to the same board. Tenants get the same professional tracking experience regardless of who's assigned.
ArrivalLink focuses on dispatch and tracking. Tenants submit requests through your existing portal or phone line, and you dispatch via ArrivalLink to give them real-time visibility.
Yes. Every dispatch, arrival, and completion is timestamped and logged. Export reports by property, technician, or date range for compliance documentation.
Transparent maintenance communication is the #2 factor in lease renewals (after price). ArrivalLink makes every work order feel professional and trackable — tenants notice.
No. They tap an SMS link and see a real-time tracking page in their browser. No app download, no account creation, no portal login.
Most property management teams are live in under 10 minutes. Create your account, add your properties, invite your techs, and start dispatching.
Starter is $29/month (up to 3 techs). Pro is $59/month (up to 10 techs with analytics, multi-property dashboards, and branding). 7-day free trial. No contracts.
Every Unanswered Maintenance Call Is a Lease Renewal You Might Lose
Tenant retention starts with communication. ArrivalLink turns every maintenance visit into a professional, trackable experience that makes tenants want to stay.