Your Dispatchers Spend 2+ Hours a Day Answering the Same Question — 'Where's My Tech?'
ArrivalLink replaces the call with a live tracking link. Customers see the map. Dispatchers stay productive. Everyone wins.
Text Message
Your technician Brandon L. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Eliminate 'Where Is My Tech?' Calls Lose Customers Before the Job Even Starts
These four problems cost the average plumbing company over $40,000 a year in lost revenue and bad reviews.
'Where's My Tech?' Is 60% of Your Inbound Calls
Your dispatch line isn't a dispatch line — it's a customer status hotline. Every call takes 2–4 minutes. Multiply by 30 calls a day and your dispatcher is drowning.
Each Status Call Costs $12 in Dispatcher Labor
At $25/hour, a 3-minute call costs $1.25. But the interruption breaks the dispatcher's focus for 10 minutes. That's $12 in effective cost per 'where are you?' call.
Status Calls Tie Up the Phone for New Revenue
While your dispatcher is telling Mrs. Johnson that the plumber is 15 minutes away, a new customer with a burst pipe can't get through. You lose the emergency call.
Frustrated Dispatchers Quit Faster
Answering the same question 30 times a day is soul-crushing. Dispatcher burnout leads to turnover, which costs $3,000–$5,000 in hiring and training per replacement.
What if homeowners could watch your plumber arrive — like tracking an Uber?
The Solution
Three Steps. Zero Guesswork. Happy Customers.
Dispatch Sends a Tracking Link Automatically
The moment you assign the job, the customer gets an SMS with a live tracking link. The answer to 'where's my tech?' is already in their pocket.
Customer Sees the Answer on Their Phone
They tap the link and see a real-time map, ETA countdown, and tech details. The question is answered before they think to ask it.
Your Dispatcher Stays Focused on What Matters
With 73% fewer status calls, your dispatcher spends time on revenue-generating work: taking new calls, scheduling jobs, and managing the board.
Dispatch Sends a Tracking Link Automatically
The moment you assign the job, the customer gets an SMS with a live tracking link. The answer to 'where's my tech?' is already in their pocket.
Customer Sees the Answer on Their Phone
They tap the link and see a real-time map, ETA countdown, and tech details. The question is answered before they think to ask it.
Your Dispatcher Stays Focused on What Matters
With 73% fewer status calls, your dispatcher spends time on revenue-generating work: taking new calls, scheduling jobs, and managing the board.
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works For You
Replace the Phone Call With a Tracking Link
Answer the Question Before They Ask It
The tracking link is sent automatically on dispatch. The customer has the answer to 'where's my tech?' before the question forms in their mind. Proactive beats reactive every time.
- SMS fires automatically — no dispatcher action
- Live GPS map shows tech location in real-time
- ETA countdown gives a specific arrival time
- One-tap call button if they still want to reach out
Give Your Dispatcher Back 2+ Hours Per Day
73% fewer inbound status calls means your dispatcher can focus on taking new jobs, managing the board, and growing the business instead of repeating the same update 30 times.
- 73% reduction in inbound status calls
- Dispatcher focuses on new revenue, not updates
- Phone lines stay open for emergency calls
- Reduced burnout and dispatcher turnover
Customers Who Don't Have to Call Are Happier
Nobody wants to call your office. When customers can self-serve their status check from a tracking link, they rate the experience higher — even before the tech arrives.
- Self-service tracking = higher satisfaction
- No hold times, no phone trees, no frustration
- Professional experience matches customer expectations
- Builds trust and drives repeat bookings
Turn Happy Customers into 5-Star Reviews
Don't let great service go unnoticed. ArrivalLink automatically asks for a review the moment the job is done—while the customer is still smiling.
Instant SMS Requests
We text the customer a review link immediately after the tech marks the job complete.
Filter Negative Feedback
Unhappy customers are guided to a private feedback form, keeping bad reviews off Google.
Chaos-Free Dispatching
Ditch the whiteboards and spreadsheets. Assign jobs in seconds, notify your team instantly, and see exactly where everyone fits in the day.
- 1
Visual Drag-and-Drop
Easily move jobs between technicians or time slots. No confusion.
- 2
Instant Tech Notifications
When you assign a job, your tech gets a text with all the details.
- 3
Real-Time Status Updates
See when jobs are started, en route, or completed—live on the board.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Built for Small Teams
One Tool. One Job. Done Right.
ArrivalLink is not a CRM. Not a dispatch tool. Not an invoicing platform. It's laser-focused on one thing: giving your customers a professional arrival experience.
What we replace
- Texting customers "he's 15 minutes away"
- "Where's my tech?" phone calls
- Guessing when your team will arrive
What we add
- Automated SMS tracking links
- Real-time GPS on a branded map
- One-tap tech workflow
Owner Dashboard
ArrivalLink Fleet Command
Active Trips3/10
2/5
22min
Mike J.
Sarah K.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
Based on average results from service teams using ArrivalLink. The reduction varies by business, but the median is 73% fewer inbound 'where's my tech?' calls within the first 30 days.
The tracking page includes a one-tap call button that connects directly to the technician (not the office). If they want to call, they can — but most prefer the map because it's faster.
Yes. The tracking page is simple — they tap the link and see a map. No app to download, no account to create, no instructions to follow. If they can open a text message, they can use it.
Answering the same question 30+ times a day is one of the top reasons dispatchers burn out and quit. By automating the answer, you let your dispatcher focus on more engaging, revenue-generating work.
No. It replaces the repetitive status calls. Your team can still communicate with customers for job-specific questions. The tracking link just eliminates the 'where are you?' loop.
At $12 per call (factoring in labor and lost productivity), reducing 20 calls per day saves $240/day or $5,000+/month. ArrivalLink costs $29–$59/month. The ROI is clear.
Most teams are fully live in under 5 minutes. Create your account, invite your techs via SMS, and start dispatching. The tracking links start going out automatically.
ArrivalLink tracks the number of tracking links sent and opened. While we can't count your phone calls, most teams monitor their call volume before and after implementation to measure the impact.
Every 'Where's My Tech?' Call Is a Signal That Your Customer Communication Is Broken
Fix it with a live tracking link that answers the question automatically. Start your free trial and give your dispatcher their day back.