You Don't Need a $200/mo Platform to Send Customers a Tracking Link
ServiceTitan is powerful. It's also expensive, complex, and takes months to set up. ArrivalLink gives your customers real-time arrival tracking in under 10 minutes — for $29/mo.
Text Message
Your technician Mike R. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Teams Are Looking Beyond ServiceTitan
ServiceTitan is a full operating system for large shops. But if all you need is arrival tracking, you're paying for 90% of features you'll never use.
Enterprise Pricing for a Simple Need
ServiceTitan starts at $200+/mo per technician with annual contracts. That's a lot to pay when your real problem is customers calling to ask 'where's my tech?'
3-6 Month Implementation
ServiceTitan requires dedicated onboarding, data migration, and training. ArrivalLink takes 10 minutes to set up — no migration needed.
Complexity You Don't Need
Invoicing, payroll, marketing, call tracking — ServiceTitan does everything. But if you already have systems that work, adding another enterprise platform creates more problems.
Your Team Still Gets 'Where Are You?' Calls
Even ServiceTitan shops report customers calling for ETAs. Their tracking is buried inside the platform — not a standalone link you can text to any customer in 2 seconds.
What if you could give every customer an Uber-like tracking link — without replacing your entire tech stack?
ServiceTitan vs ArrivalLink: Different Tools for Different Needs
ServiceTitan focuses on
- Full business operating system (CRM, invoicing, payroll)
- Marketing automation and call tracking
- Enterprise reporting and multi-location management
- Membership program management
- Pricebook and estimate building
ArrivalLink focuses on
- Real-time GPS arrival tracking your customers actually see
- Automated SMS/email notifications with live tracking links
- 5-star review collection after every completed job
- 10-minute setup — no contracts, no onboarding calls
- Works alongside your existing tools (no migration needed)
ServiceTitan is the operating system for large field service businesses. ArrivalLink is the arrival tracking layer that plugs into any business — large or small. You don't need to replace ServiceTitan to use ArrivalLink. Many teams add ArrivalLink specifically because their enterprise platform doesn't give customers a simple, beautiful tracking experience.
How It Works For You
Everything You Need for Customer Arrival Tracking — Nothing You Don't
Give Customers an Uber-Like Tracking Experience
Every dispatched job gets a unique tracking link. Customers watch their technician approach in real time — no app download, no login, no friction.
- Real-time GPS with smooth map animations
- Shareable link via SMS, email, or WhatsApp
- Automatic ETA updates as conditions change
- Works on any phone — no app install needed
Automated Updates That Eliminate 'Where Are You?' Calls
ArrivalLink sends the right message at the right time — so your office phone stays quiet and your customers stay informed.
- Day-before appointment reminders
- Technician dispatched alerts with tracking link
- 5-minute-out arrival notification
- Job complete confirmation with review prompt
Turn Every Job Into a 5-Star Review
Happy customers forget to leave reviews. ArrivalLink's automatic post-job prompt makes it effortless — capturing feedback while the experience is fresh.
- Automatic review request via SMS after job completion
- Direct links to Google, Yelp, or your preferred platform
- Smart timing — sends when satisfaction is highest
- Track review velocity across your entire team
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
Yes. ArrivalLink is designed to complement your existing tools, not replace them. Many teams use ServiceTitan for invoicing and CRM while using ArrivalLink specifically for customer-facing arrival tracking.
ServiceTitan's tracking is part of their larger platform and requires customer portal access. ArrivalLink generates a standalone tracking link that works via SMS — no app, no login, no friction. It's purpose-built for the customer experience.
Yes. Our Starter plan is $29/mo for up to 5 technicians with unlimited tracking links and SMS notifications. Our Pro plan at $59/mo adds priority support and advanced analytics. No annual contracts required.
Most teams are fully up and running in under 10 minutes. Add your technicians, configure your notification preferences, and start dispatching with live tracking immediately. No onboarding calls or data migration needed.
Not at all. ArrivalLink works independently of any other platform. Keep using ServiceTitan for what it does best, and add ArrivalLink for what it does best — giving customers a beautiful arrival tracking experience.
Stop Paying Enterprise Prices for a Simple Tracking Link
Give your customers the arrival experience they deserve — without a 6-month implementation or $200+/mo price tag. Start your free trial in 10 minutes.