Connecteam Manages Employees. ArrivalLink Manages the Customer Experience.
Connecteam is an employee management platform — time clocks, training, communication. ArrivalLink is a customer experience platform — GPS tracking, arrival notifications, review automation. One faces inward. The other faces your customer.
Text Message
Your technician Alex F. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Teams Are Looking Beyond Connecteam
Connecteam is built for managing your employees — time tracking, training, internal communication. But your customers don't care about your internal tools. They care about knowing when their tech is showing up.
Employee-Facing, Not Customer-Facing
Connecteam is designed for your team — time clocks, training modules, internal chat. None of those features help the customer sitting at home waiting for your technician. ArrivalLink is built entirely for that customer.
No Customer Tracking Whatsoever
Connecteam doesn't offer customer-facing GPS tracking. There's no tracking link, no arrival notification, no ETA countdown for your customers. That means every job generates 'where are you?' calls.
Time Tracking Isn't Arrival Tracking
Connecteam tracks when employees clock in and out. ArrivalLink tracks where technicians are in real time and shares that with customers. Time tracking is for payroll. Arrival tracking is for customer satisfaction.
Solving the Wrong Problem
If your biggest complaint is customers calling to ask 'where's my tech?' — Connecteam doesn't solve that. It solves employee management. ArrivalLink solves the customer experience problem for $29/mo.
What if you could manage your team with Connecteam and manage your customer experience with ArrivalLink?
Connecteam vs ArrivalLink: Employee Management vs. Customer Experience
Connecteam focuses on
- Employee time tracking and scheduling
- Internal team communication
- Training and onboarding modules
- HR tools and compliance
- Employee task management
ArrivalLink focuses on
- Customer-facing GPS tracking in real time
- Automated SMS notifications to customers
- Live GPS map with ETA countdown
- Post-job review automation
- Arrival visibility for every dispatched job
Connecteam and ArrivalLink solve completely different problems. Connecteam faces inward — helping you manage employees, track time, and handle training. ArrivalLink faces outward — helping your customers see where their tech is, when they'll arrive, and making it easy to leave a 5-star review. Most teams need both directions covered.
How It Works For You
Customer Experience Features Connecteam Doesn't Offer
Show Customers Where Their Tech Is — Not Just Clock-In Times
Connecteam tracks employee hours. ArrivalLink tracks employee locations and shares them with your customers in real time — with a polished, Uber-like map experience.
- Real-time GPS with smooth map animations
- SMS tracking link — no app required for customers
- Live ETA that updates with traffic conditions
- Beautiful, mobile-first tracking interface
Automated Updates for the People Who Actually Pay You
Connecteam has internal team communication. ArrivalLink has external customer communication — automatic SMS updates at every stage of the job, from scheduling to completion.
- Day-before appointment reminder via SMS
- Technician dispatched notification with tracking link
- 5-minute arrival alert
- Job complete message with review prompt
Turn Great Service Into Public Proof
Connecteam has no review collection features. ArrivalLink automatically sends a review request the moment each job completes — turning satisfied customers into 5-star reviews without any manual effort.
- Automatic post-job review request via SMS
- Direct links to Google, Yelp, or Facebook
- Track review performance by technician
- Most teams see 3-5x more reviews in 30 days
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
Yes — and many teams do. Connecteam manages your employees (time tracking, communication, training). ArrivalLink manages your customer experience (GPS tracking, notifications, reviews). They complement each other perfectly.
No. Connecteam is focused on employee management — time clocks, internal communication, and training. It doesn't provide customer-facing tracking links or arrival notifications. ArrivalLink fills that gap entirely.
Connecteam's GPS is for tracking employee time and locations internally. ArrivalLink's GPS is customer-facing — a polished, Uber-like tracking page your customers access via SMS. Completely different use case.
Yes. Starter plan is $29/mo for up to 5 technicians with unlimited tracking links and SMS notifications. Pro plan at $59/mo adds advanced analytics and priority support. No annual contracts.
Under 10 minutes. Sign up, add your technicians, configure notifications, and send your first tracking link. No onboarding, no migration, no training required.
No. Customers receive an SMS with a tracking link that opens in their phone's browser. No app, no login, no account creation. Works on any smartphone.
Yes. ArrivalLink automatically sends a review request via SMS right after job completion — when customer satisfaction is at its peak. Direct links to Google, Yelp, or Facebook make it effortless.
Absolutely. Recurring service visits like lawn care are the perfect use case. Customers get a tracking link every visit, reducing no-shows and 'where are you?' calls. Many lawn care teams pair Connecteam for employee management with ArrivalLink for customer experience.
Manage Your Team With Connecteam. Delight Your Customers With ArrivalLink.
Your employees are covered. Now cover your customers. Add real-time GPS tracking, automated notifications, and review automation in 10 minutes — for $29/mo.