Customer No-Shows Cost You $150+ Per Empty Trip — Here's How to Stop Them
ArrivalLink gives customers real-time visibility into their technician's arrival. When they can see someone is actually coming, they stay home. When they see the ETA, they stop canceling.
Text Message
Your technician Alex J. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Reduce Customer No-Shows Lose Customers Before the Job Even Starts
These four problems cost the average plumbing company over $40,000 a year in lost revenue and bad reviews.
Every No-Show Costs $150+ in Wasted Resources
You paid for the drive time, the fuel, the dispatcher's time, and the lost slot that could have gone to a paying customer. Multiply that by 3–5 no-shows per week and the math is painful.
Customers Cancel Because They Can't See Progress
When the ETA window is 'between 1 and 5 PM' and it's 3:30 with no update, customers assume you forgot. They call a competitor or simply leave.
Confirmation Calls Don't Prevent No-Shows
Calling the customer 30 minutes before arrival helps, but it adds dispatcher load and doesn't solve the core problem: the customer doesn't trust you'll show up.
No-Shows Compound Into Revenue Loss
It's not just one lost job — it's the next 10 jobs that customer would have booked, the referrals they would have sent, and the positive review they would have left.
What if homeowners could watch your plumber arrive — like tracking an Uber?
The Solution
Three Steps. Zero Guesswork. Happy Customers.
Customer Sees the Tech Is Coming
The moment you dispatch, the customer gets a tracking link. They open it and see a real-time map with the tech's live location. Uncertainty disappears.
ETA Countdown Keeps Them Engaged
A dynamic ETA countdown tells them exactly when to expect the knock. They don't need to guess, call, or wonder. They just wait confidently.
Tech Arrives to a Prepared Customer
The customer knew exactly when to expect the arrival. They're home, they're ready, and they're already impressed by the professional experience.
Customer Sees the Tech Is Coming
The moment you dispatch, the customer gets a tracking link. They open it and see a real-time map with the tech's live location. Uncertainty disappears.
ETA Countdown Keeps Them Engaged
A dynamic ETA countdown tells them exactly when to expect the knock. They don't need to guess, call, or wonder. They just wait confidently.
Tech Arrives to a Prepared Customer
The customer knew exactly when to expect the arrival. They're home, they're ready, and they're already impressed by the professional experience.
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works For You
Eliminate the Uncertainty That Causes No-Shows
The Moment You Dispatch, the Customer Knows
No more silence between booking and arrival. The customer gets an immediate SMS with a live tracking link. They see the tech's name, photo, and real-time location.
- SMS fires automatically on job dispatch
- Live GPS tracking link included in the message
- Tech name, photo, and rating displayed
- Eliminates the 'are they coming?' anxiety
A Countdown Timer That Keeps Customers Waiting
The ETA countdown gives customers a concrete number. Not 'between 1 and 5' — but '14 minutes.' That specificity turns anxious customers into patient ones.
- Dynamic ETA updates as the tech drives
- Minute-by-minute countdown displayed
- Customers know exactly when to be home
- Reduces cancellations caused by long wait windows
Proof That Someone Is Actually Coming
The live tracking map is visual proof. Customers see the dot moving toward their home. It's not a text that says 'on the way' — it's a real-time map showing the approach.
- Moving dot on map = visual confirmation
- More convincing than a text or phone call
- Builds trust before the tech even arrives
- Customers stop calling to confirm appointments
Turn Happy Customers into 5-Star Reviews
Don't let great service go unnoticed. ArrivalLink automatically asks for a review the moment the job is done—while the customer is still smiling.
Instant SMS Requests
We text the customer a review link immediately after the tech marks the job complete.
Filter Negative Feedback
Unhappy customers are guided to a private feedback form, keeping bad reviews off Google.
Chaos-Free Dispatching
Ditch the whiteboards and spreadsheets. Assign jobs in seconds, notify your team instantly, and see exactly where everyone fits in the day.
- 1
Visual Drag-and-Drop
Easily move jobs between technicians or time slots. No confusion.
- 2
Instant Tech Notifications
When you assign a job, your tech gets a text with all the details.
- 3
Real-Time Status Updates
See when jobs are started, en route, or completed—live on the board.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Built for Small Teams
One Tool. One Job. Done Right.
ArrivalLink is not a CRM. Not a dispatch tool. Not an invoicing platform. It's laser-focused on one thing: giving your customers a professional arrival experience.
What we replace
- Texting customers "he's 15 minutes away"
- "Where's my tech?" phone calls
- Guessing when your team will arrive
What we add
- Automated SMS tracking links
- Real-time GPS on a branded map
- One-tap tech workflow
Owner Dashboard
ArrivalLink Fleet Command
Active Trips3/10
2/5
22min
Mike J.
Sarah K.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
The average no-show costs $150+ when you factor in drive time, fuel, dispatcher overhead, and the lost revenue from the empty slot. For most service businesses, 3–5 no-shows per week adds up to $25,000–$40,000 per year in lost revenue.
No-shows happen because of uncertainty. When a customer can see the tech approaching on a live map, they stay home. When they see a specific ETA instead of a 4-hour window, they don't cancel. Visibility eliminates the anxiety that causes cancellations.
ArrivalLink tracks all job completions and cancellations. Over time, you can identify chronic no-show customers and adjust your policies accordingly (e.g., shorter appointment windows, same-day confirmation).
For most teams, yes. The automated tracking link replaces the 'are you still coming?' confirmation call. The customer sees the live map and doesn't need to call. Some teams still make a courtesy call 30 minutes before as a bonus.
Most teams report a noticeable decrease in no-shows within the first 2 weeks. By day 30, the typical reduction is around 40%. The tracking link eliminates the #1 cause of no-shows: uncertainty.
Yes. ArrivalLink works for any service where a technician travels to a customer's location. Whether it's a scheduled appointment or an emergency dispatch, the tracking link keeps the customer informed.
The ETA countdown updates dynamically based on the tech's actual location. If they're stuck in traffic, the customer sees the updated ETA on the map. No surprise, no frustration.
No. Live tracking and automated SMS are core features included in all ArrivalLink plans. The no-show reduction is a natural result of giving customers visibility into their appointment.
Every No-Show Is Money You Burned Getting There — And a Customer You'll Never See Again
Give customers the visibility that keeps them home and engaged. Start your free trial and watch your no-show rate drop.