Stop Manually Texting Customers — Automate Every Update from Dispatch to Arrival
ArrivalLink sends automatic SMS notifications at every stage — dispatch confirmation, live tracking link, and post-job review request. Your dispatchers never touch their phone.
Text Message
Your technician Sarah K. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Automated SMS Notifications Lose Customers Before the Job Even Starts
These four problems cost the average plumbing company over $40,000 a year in lost revenue and bad reviews.
Your Dispatcher Is a Full-Time Texter
Manually texting each customer takes 3–5 minutes per job. Across 20 jobs a day, that's nearly two hours of copy-paste texting instead of dispatching.
Delayed Updates Make Customers Anxious
If the customer doesn't hear anything within 30 minutes of booking, they assume you forgot. By the time you text, they've already called twice.
Manual Texts Get Forgotten on Busy Days
When 10 jobs stack up, the dispatcher skips the 'on my way' texts. The customer feels ghosted. The tech arrives to a frustrated homeowner.
No Update = No Trust = No Repeat Business
Customers who receive zero communication between booking and arrival are 4x less likely to rebook. Silence is the fastest way to lose a customer.
What if homeowners could watch your plumber arrive — like tracking an Uber?
The Solution
Three Steps. Zero Guesswork. Happy Customers.
Dispatch Triggers the First SMS
The moment you assign a job, the customer gets a confirmation text with the tech's name, estimated arrival window, and a live tracking link.
Tracking Link Sends Automatically
When the tech starts driving, the customer's tracking link goes live. They watch the approach on a real-time map. No second text needed.
Post-Job Review Request Fires on Arrival
When the tech marks the job as arrived, a review request goes out automatically. Happy customers go to Google. Unhappy customers go to a private form.
Dispatch Triggers the First SMS
The moment you assign a job, the customer gets a confirmation text with the tech's name, estimated arrival window, and a live tracking link.
Tracking Link Sends Automatically
When the tech starts driving, the customer's tracking link goes live. They watch the approach on a real-time map. No second text needed.
Post-Job Review Request Fires on Arrival
When the tech marks the job as arrived, a review request goes out automatically. Happy customers go to Google. Unhappy customers go to a private form.
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works For You
Automated Communication That Runs Itself
Instant Confirmation the Moment You Assign
No more wondering if the customer knows someone is coming. The second you drop a job on the board, they get a text with the tech's name and arrival window.
- Fires within seconds of job assignment
- Includes tech name and estimated arrival time
- Live tracking link embedded in the message
- Customizable message template per company
Real-Time Status Without Lifting a Finger
The tracking link updates automatically as the tech drives. Customers see ETA countdown, tech location, and a one-tap call button — all from the original SMS link.
- ETA updates dynamically as tech drives
- No follow-up texts needed
- Customer can call the tech with one tap
- Works on any phone — no app required
Automated Review Collection After Every Job
When the tech taps 'Arrived,' a review request fires automatically. Satisfied customers get a direct Google review link. Unsatisfied customers are routed to private feedback.
- Automatic post-job SMS review request
- Smart routing based on customer satisfaction
- Direct Google review link for happy customers
- Private feedback form catches complaints before they go public
Turn Happy Customers into 5-Star Reviews
Don't let great service go unnoticed. ArrivalLink automatically asks for a review the moment the job is done—while the customer is still smiling.
Instant SMS Requests
We text the customer a review link immediately after the tech marks the job complete.
Filter Negative Feedback
Unhappy customers are guided to a private feedback form, keeping bad reviews off Google.
Chaos-Free Dispatching
Ditch the whiteboards and spreadsheets. Assign jobs in seconds, notify your team instantly, and see exactly where everyone fits in the day.
- 1
Visual Drag-and-Drop
Easily move jobs between technicians or time slots. No confusion.
- 2
Instant Tech Notifications
When you assign a job, your tech gets a text with all the details.
- 3
Real-Time Status Updates
See when jobs are started, en route, or completed—live on the board.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Built for Small Teams
One Tool. One Job. Done Right.
ArrivalLink is not a CRM. Not a dispatch tool. Not an invoicing platform. It's laser-focused on one thing: giving your customers a professional arrival experience.
What we replace
- Texting customers "he's 15 minutes away"
- "Where's my tech?" phone calls
- Guessing when your team will arrive
What we add
- Automated SMS tracking links
- Real-time GPS on a branded map
- One-tap tech workflow
Owner Dashboard
ArrivalLink Fleet Command
Active Trips3/10
2/5
22min
Mike J.
Sarah K.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
No. ArrivalLink handles all SMS through our platform. Messages appear to come from a dedicated number associated with your account. No personal phones or business lines needed.
Yes. You can customize the message template to include your business name, specific wording, and tone. The tracking link is automatically appended.
Both the Starter and Pro plans include unlimited SMS. Every dispatch, every tracking link, every review request — all included in your monthly price.
No. ArrivalLink sends exactly the right number of messages: one on dispatch (with tracking link) and one after the job (review request). That's it. No promotional messages.
Currently, ArrivalLink SMS works within the United States and Canada. International support is on our roadmap.
Replies are not routed through ArrivalLink. If you want two-way communication, the tracking page includes a one-tap call button that connects the customer directly to the technician.
Yes. Review automation is a toggle in your settings. You can disable it globally or per-job if needed.
Customers can reply STOP to opt out at any time. ArrivalLink automatically respects opt-outs and will not send further messages to that number. You'll see the opt-out status in your dashboard.
Your Dispatcher Has Better Things to Do Than Copy-Paste 'On My Way' Texts
Automate every customer touchpoint from dispatch to review. Start your free trial and reclaim two hours of dispatcher time per day.