GorillaDesk Routes Your Trucks. ArrivalLink Shows Customers Where They Are.
GorillaDesk optimizes your routes and manages your schedule. ArrivalLink turns every dispatched job into an Uber-like tracking experience your customers actually see. Different sides of the same coin — but only one faces your customer.
Text Message
Your technician Brett N. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Teams Are Looking Beyond GorillaDesk
GorillaDesk is solid for route optimization and scheduling. But the customer-facing experience — the tracking link, the arrival notification, the review prompt — that's a different problem. And it needs a different solution.
Built for Routes, Not for Customer Experience
GorillaDesk excels at routing and scheduling. But the customer side — the live tracking page, the automated SMS updates, the arrival notification — isn't their focus. ArrivalLink was built specifically for that.
Customers Can't Track Their Technician
GorillaDesk shows dispatchers where trucks are. It doesn't give customers an Uber-like tracking link they can follow on their phone. That missing piece is why your phone keeps ringing.
Chemical Tracking, Not Customer Tracking
GorillaDesk is popular with pest control teams because of chemical tracking and usage logs. But those are back-office features. Your customers need front-door features — like knowing exactly when their tech will arrive.
Paying for Routing You Might Not Need
GorillaDesk's route optimization is great — if you need it. But if your main problem is customers calling for ETAs, you're paying for routing features to solve a tracking problem. ArrivalLink solves tracking for $29/mo.
What if you could give every customer a live, branded tracking experience — without changing how you route or schedule?
GorillaDesk vs ArrivalLink: Route Management vs. Customer Tracking
GorillaDesk focuses on
- Route optimization and scheduling
- CRM and customer database
- Invoicing and payment processing
- Job scheduling and dispatch
- Chemical tracking and usage logs
ArrivalLink focuses on
- Customer-facing GPS tracking they can see and use
- Automated SMS notifications at every stage
- Live tracking map with ETA countdown
- Post-job review collection on autopilot
- Branded tracking experience with your company name
GorillaDesk manages the operational side — routes, schedules, invoicing, chemical tracking. ArrivalLink manages the customer side — the tracking link, the arrival notification, the review prompt. Your operations matter. But so does the experience your customer has while waiting for your tech to show up.
How It Works For You
Customer-Facing Tracking That Complements Your Routing
Show Customers Where Their Tech Is — In Real Time
GorillaDesk routes your technicians efficiently. ArrivalLink shows your customers exactly where that technician is — with a polished, live GPS map they access via a simple text message.
- Real-time GPS with animated route tracking
- SMS tracking link — no app or account needed
- Live ETA that adjusts with traffic conditions
- Works beautifully on any smartphone
Every Notification, Perfectly Timed
GorillaDesk handles internal scheduling. ArrivalLink handles external communication — automatic SMS updates at every stage so your customers never wonder 'where's my tech?'
- Day-before appointment reminder
- Technician dispatched alert with tracking link
- 5-minute arrival heads-up
- Job complete confirmation with review prompt
Turn Every Job Into a 5-Star Review
GorillaDesk doesn't automate review collection. ArrivalLink sends a perfectly timed review request the moment each job completes — capturing feedback when satisfaction is highest.
- Automatic post-job review request via SMS
- Direct links to Google, Yelp, or Facebook
- Track review performance by technician
- Most teams see 3-5x more reviews in 30 days
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
Absolutely. ArrivalLink is a standalone tracking layer. Keep using GorillaDesk for route optimization, scheduling, and chemical tracking — add ArrivalLink for the customer-facing arrival experience.
GorillaDesk's GPS is designed for dispatchers to see where trucks are internally. ArrivalLink's GPS is designed for customers — a beautiful, Uber-like tracking page they access via SMS. Different audiences, different experiences.
Yes. Pest control teams love ArrivalLink because recurring service visits are the perfect use case — customers get a tracking link every time, which reduces no-shows and 'where are you?' calls dramatically.
No — ArrivalLink is focused entirely on the customer arrival experience. For chemical tracking and usage logs, keep using GorillaDesk. ArrivalLink and GorillaDesk solve different problems.
Starter plan is $29/mo for up to 5 technicians with unlimited tracking links and SMS notifications. Pro plan at $59/mo adds advanced analytics and priority support. No annual contracts required.
No. Customers receive an SMS with a tracking link that opens in their phone's browser. No app, no login, no customer portal. It works instantly on every smartphone.
Yes. The tracking page displays your company name and branding. Your customers see your brand — not ours — throughout the entire arrival experience.
ArrivalLink works for solo operators and large fleets alike. Our Starter plan at $29/mo includes up to 5 technicians. Even a one-truck operation can give customers a world-class tracking experience.
Your Routes Are Optimized. Now Optimize the Customer Experience.
GorillaDesk gets your techs there efficiently. ArrivalLink shows your customers they're on the way. Add customer-facing tracking in 10 minutes — for $29/mo.