Verizon Connect Locks You Into Long Contracts. ArrivalLink Is Month-to-Month.
Verizon Connect requires hardware in every vehicle, multi-year contracts, and per-vehicle pricing. ArrivalLink runs on phones, costs $29/mo flat, and you can cancel anytime.
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The Real Problem
Why Service Teams Are Moving Beyond Verizon Connect
Verizon Connect is a carrier-backed fleet management platform. But small service teams are discovering they don't need carrier-grade hardware for arrival tracking.
Multi-Year Contracts With Early Termination Fees
Verizon Connect typically requires 3–5 year agreements. If your business changes, you're stuck paying for tracking you don't need — or paying hefty cancellation fees.
Carrier-Locked Hardware in Every Vehicle
Verizon Connect requires OBD or hardwired GPS devices in each vehicle. The hardware runs on Verizon's cellular network, adding another layer of carrier dependency for your small business.
Per-Vehicle Pricing Adds Up Fast
Monthly per-vehicle fees plus hardware costs make Verizon Connect expensive for small fleets. A 5-truck service team can spend $2,000–4,000/year — for tracking that only your dispatcher sees.
Your Customers Still Call Asking 'Where Are You?'
Verizon Connect tracks vehicles for your back office. Customers don't get tracking links, branded arrival pages, or ETA notifications. The 'where are you?' calls continue.
What if fleet tracking didn't require hardware, contracts, or a Verizon account?
Verizon Connect vs ArrivalLink: Carrier Fleet vs Phone-Based Arrival
Verizon Connect focuses on
- Carrier-backed hardware GPS with OBD/hardwired devices
- Multi-year contracts with Verizon cellular network
- Engine diagnostics, fuel management, and maintenance alerts
- Compliance reporting and driver behavior scoring
- Enterprise fleet management for 50+ vehicles
ArrivalLink focuses on
- Phone-based GPS — works on any carrier, any phone
- Month-to-month pricing, cancel anytime
- Customer-facing tracking pages with live map and ETA
- Automated SMS notifications and review requests
- $29/mo flat for your whole team — not per vehicle
Verizon Connect leverages Verizon's cellular infrastructure to provide hardware-based fleet tracking. It's a strong choice for large fleets that need engine diagnostics and compliance reporting. ArrivalLink is purpose-built for small service teams who need arrival tracking and customer visibility — no hardware, no contracts, no carrier lock-in.
How It Works For You
Fleet Tracking Without the Carrier Lock-In
Works on Any Phone, Any Carrier — Not Just Verizon
Verizon Connect's hardware runs on Verizon's network. ArrivalLink runs on any smartphone with any carrier — AT&T, T-Mobile, Verizon, or any other. Your techs' existing phones are the only hardware you need.
- Works on iPhone and Android with any carrier
- No carrier-specific hardware or SIM cards
- No hardware to buy, install, or maintain
- Switch carriers without affecting your tracking
Month-to-Month — Cancel Anytime, No Penalties
Verizon Connect locks you into multi-year agreements. ArrivalLink is month-to-month. Use it during busy season, pause during slow months. No cancellation fees, no early termination penalties, no fine print.
- Month-to-month billing, cancel anytime
- No annual contracts or minimum commitments
- No early termination fees
- Scale up or down as your team changes
Tracking Pages Your Customers Actually See
Verizon Connect tracks vehicles for dispatchers. ArrivalLink sends customers a branded tracking page with live GPS, ETA countdown, tech details, and a call button. Your customers get Uber-level visibility into their service appointment.
- Branded customer tracking page via SMS
- Live map with ETA countdown and tech details
- One-tap call button for customer-to-tech contact
- Automated review request after arrival
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
Verizon Connect uses hardware GPS devices on Verizon's network with multi-year contracts. ArrivalLink is phone-based, works on any carrier, and is month-to-month at $29/mo. Plus, ArrivalLink provides customer-facing tracking pages that Verizon Connect doesn't.
No. ArrivalLink works on any smartphone with any carrier — AT&T, T-Mobile, Verizon, or any other. There's no carrier dependency or network requirement.
No. Verizon Connect is internal fleet management. It doesn't send customers tracking links, branded arrival pages, or ETA notifications. ArrivalLink fills that customer visibility gap.
Verizon Connect charges per vehicle per month plus hardware costs, typically requiring multi-year contracts. A 5-truck team can spend $2,000–4,000/year. ArrivalLink is $29/mo flat for up to 5 techs — month-to-month, no hardware.
Yes. ArrivalLink is phone-based — there's nothing to install or migrate. Create an account, have your techs sign in on their phones, and start tracking in 4 minutes. You can try ArrivalLink while still on Verizon Connect.
For service fleet tracking, yes. Smartphone GPS provides 10–30 foot accuracy with 3-second refresh rates. For knowing where your techs are and sharing that with customers, phone GPS matches what hardware provides.
No. ArrivalLink is trip-based. GPS tracking starts when a tech begins a trip and stops when they arrive. No after-hours surveillance, no personal driving data. It's arrival tracking, not vehicle surveillance.
When your contract ends, you can switch to ArrivalLink with zero overlap or downtime. Since ArrivalLink is phone-based, there's no hardware to swap — your techs just sign in and start tracking.
Fleet Tracking Shouldn't Require a 3-Year Contract and $200/Vehicle Hardware
Your techs already have phones. ArrivalLink turns them into a fleet + customer tracking system. $29/mo. Any carrier. Month-to-month. Try it free.