FieldEdge Was Built for Established Shops. ArrivalLink Was Built for the Van.
FieldEdge is a legacy platform designed for large, established service companies. ArrivalLink is the modern tracking layer that works for any team — from a solo tech to a 50-truck fleet.
Text Message
Your technician Ray P. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Teams Are Looking Beyond FieldEdge
FieldEdge has served the industry for decades. But in a world where customers expect Uber-like visibility, a legacy platform may not deliver the modern experience your customers want.
Legacy Software, Legacy Experience
FieldEdge was built in a different era. The interface, the mobile app, and the customer experience reflect that. Today's customers expect modern, real-time tracking — not appointment windows.
Custom Pricing That Adds Up
FieldEdge doesn't publish pricing — which usually means it's expensive. Custom quotes, annual contracts, and per-user fees add up fast. ArrivalLink is $29/mo. No call required.
Built for Back-Office, Not Customer-Facing
FieldEdge excels at dispatching and accounting. But the customer-facing experience — the tracking link, the arrival notification, the review prompt — that's an afterthought.
Long-Term Contracts Lock You In
FieldEdge typically requires annual or multi-year commitments. ArrivalLink is month-to-month. Try it for a month. If it doesn't cut your 'where are you?' calls by 50%, cancel anytime.
What if you could give customers a modern, Uber-like arrival experience — without ripping out your entire tech stack?
FieldEdge vs ArrivalLink: Different Tools for Different Needs
FieldEdge focuses on
- Dispatching and service agreement management
- Accounting integration (QuickBooks)
- Flat-rate pricing and pricebook management
- Inventory tracking and purchase orders
- Performance dashboards for large operations
ArrivalLink focuses on
- Modern, Uber-like GPS tracking your customers can see
- Instant SMS tracking links — no customer portal needed
- Automated notifications from dispatch to job complete
- Post-job review engine that drives 5-star ratings
- Month-to-month at $29/mo — no annual contracts
FieldEdge is designed for the back office — dispatching, accounting, pricebooks. ArrivalLink is designed for the customer — the tracking link they open on their phone, the notification that says their tech is 5 minutes away, the review prompt that arrives at the perfect moment. Different audiences, different tools, different strengths.
How It Works For You
Modern Arrival Tracking for Modern Customer Expectations
Tracking That Feels Like 2025 — Not 2005
FieldEdge shows dispatchers where techs are on an internal map. ArrivalLink shows customers where their tech is — with a polished, modern map experience they'll actually enjoy using.
- Smooth real-time GPS with animated route tracking
- Beautiful mobile-first map interface
- Live ETA that updates with traffic conditions
- Customers access via SMS — no portal login needed
10 Minutes to Your First Tracking Link
FieldEdge requires implementation calls, data migration, and training. ArrivalLink? Sign up, add your techs, and send your first tracking link — all within 10 minutes.
- Self-service signup — no demo call required
- Add technicians and configure notifications in minutes
- No data migration or system integration needed
- Works alongside FieldEdge or any other platform
5-Star Reviews Without Asking Twice
FieldEdge doesn't automate review collection. ArrivalLink sends a perfectly timed review request the moment each job is complete — turning good service into public proof.
- Automatic post-job review request via SMS
- Direct link to Google, Yelp, or Facebook reviews
- Track review performance by technician
- Most teams see 3-5x more reviews in 30 days
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
Yes. ArrivalLink is a standalone arrival tracking layer. You can keep using FieldEdge for dispatching, accounting, and pricebooks while adding ArrivalLink for customer-facing GPS tracking.
FieldEdge's tracking is designed for dispatchers to see technician locations internally. ArrivalLink's tracking is designed for customers — a beautiful, Uber-like tracking link they access via SMS. Different audience, different experience.
No. ArrivalLink is month-to-month starting at $29/mo. No annual commitments, no custom pricing calls, no cancellation fees.
Absolutely. ArrivalLink works for solo operators and 50-truck fleets alike. Our Starter plan at $29/mo includes up to 5 technicians with unlimited tracking links.
ArrivalLink is 100% cloud-based. Web dashboard for dispatchers, lightweight mobile app for technicians, and SMS tracking links for customers. No servers, no installation, no IT department needed.
Give Your Customers a 2025 Experience — Starting Today
Modern customers expect modern tracking. Give them the Uber-like arrival experience they want — no annual contracts, no legacy software, no waiting.