The Tracking Page Your Customers Actually Want — Branded, Real-Time, No App Required
Every customer gets a personalized tracking page with your logo, the tech's live location, an ETA countdown, and a one-tap call button. It looks like your own app — because it is.
Text Message
Your technician James R. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Customer Tracking Portal Lose Customers Before the Job Even Starts
These four problems cost the average plumbing company over $40,000 a year in lost revenue and bad reviews.
Customers Can't See Anything Between Booking and Arrival
The customer books a job and then... silence. No confirmation. No ETA. No tracking. Just anxiety and a growing temptation to call your competitor.
Generic 'On My Way' Texts Don't Cut It Anymore
A text that says 'your tech is on the way' with no map, no ETA, and no name is the service industry equivalent of 'your call is important to us.'
Every Other Delivery Shows Real-Time Tracking
Your customers track their $12 pizza in real-time. They track their Amazon package. When your $500 service call offers less visibility than a pizza, you lose credibility.
Poor Customer Experience = Poor Reviews
A frustrated customer who waited 3 hours without an update isn't giving you 5 stars — no matter how good the actual work was. The experience starts at booking.
What if homeowners could watch your plumber arrive — like tracking an Uber?
The Solution
Three Steps. Zero Guesswork. Happy Customers.
Customer Gets the Tracking Link
The moment you dispatch, the customer receives an SMS with a link to their personalized tracking page. No app to download, no account to create.
They Watch the Tech Drive to Their Home
A real-time map with a moving dot shows the tech's live location. An ETA countdown ticks down. The tech's name, photo, and rating are displayed.
After the Job, They Leave a Review
When the tech taps 'Arrived,' the tracking page transitions to a review prompt. One tap to rate. Satisfied? Google review link. Unsatisfied? Private feedback.
Customer Gets the Tracking Link
The moment you dispatch, the customer receives an SMS with a link to their personalized tracking page. No app to download, no account to create.
They Watch the Tech Drive to Their Home
A real-time map with a moving dot shows the tech's live location. An ETA countdown ticks down. The tech's name, photo, and rating are displayed.
After the Job, They Leave a Review
When the tech taps 'Arrived,' the tracking page transitions to a review prompt. One tap to rate. Satisfied? Google review link. Unsatisfied? Private feedback.
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works For You
A Tracking Experience That Makes Your Brand Shine
Your Logo, Your Colors, Your Brand — Not Ours
The tracking page features your company logo, brand colors, and custom messaging. Customers see your brand throughout the experience. It feels like your own app.
- Custom logo and brand color support (Pro)
- Company name prominent on every page
- Professional, clean design that builds trust
- Mobile-optimized — looks great on any screen
Real-Time GPS Map With ETA Countdown
The map shows a moving dot tracking the technician's live position. A countdown timer ticks down the estimated minutes until arrival. The customer knows exactly when to expect the knock.
- Live GPS updates every 3 seconds
- Dynamic ETA countdown adjusts in real-time
- Street-level accuracy for precise tracking
- Works on any phone browser — no app needed
Put a Face to the Name Before They Arrive
Customers see the technician's name, photo, star rating, and job count. They know who's coming before the doorbell rings. Trust starts before the handshake.
- Tech name, photo, and star rating displayed
- One-tap call button connects directly to the tech
- Job history count builds credibility
- Reduces anxiety for customers home alone
Turn Happy Customers into 5-Star Reviews
Don't let great service go unnoticed. ArrivalLink automatically asks for a review the moment the job is done—while the customer is still smiling.
Instant SMS Requests
We text the customer a review link immediately after the tech marks the job complete.
Filter Negative Feedback
Unhappy customers are guided to a private feedback form, keeping bad reviews off Google.
Chaos-Free Dispatching
Ditch the whiteboards and spreadsheets. Assign jobs in seconds, notify your team instantly, and see exactly where everyone fits in the day.
- 1
Visual Drag-and-Drop
Easily move jobs between technicians or time slots. No confusion.
- 2
Instant Tech Notifications
When you assign a job, your tech gets a text with all the details.
- 3
Real-Time Status Updates
See when jobs are started, en route, or completed—live on the board.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Built for Small Teams
One Tool. One Job. Done Right.
ArrivalLink is not a CRM. Not a dispatch tool. Not an invoicing platform. It's laser-focused on one thing: giving your customers a professional arrival experience.
What we replace
- Texting customers "he's 15 minutes away"
- "Where's my tech?" phone calls
- Guessing when your team will arrive
What we add
- Automated SMS tracking links
- Real-time GPS on a branded map
- One-tap tech workflow
Owner Dashboard
ArrivalLink Fleet Command
Active Trips3/10
2/5
22min
Mike J.
Sarah K.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
Yes, but each tracking link is unique to a specific trip. Once the job is complete, the page shows a 'completed' status. New jobs generate new tracking links.
Yes. The tracking page is a lightweight web page that works in any modern browser. It supports iPhones, Android phones, and even most older devices. No app store visit needed.
Yes. The tracking link is a standard URL that can be shared. This is useful when, for example, a homeowner sends the link to their spouse so they can both see when the tech arrives.
After the tech taps 'Arrived,' the map is replaced with a job completion screen and a review prompt. The customer can rate the experience and optionally leave a Google review.
The page displays the specific job type (e.g., 'Drain Repair' or 'AC Installation'), tech name, and your branding. The layout and design are consistent across all jobs for reliability.
The tracking page is optimized for speed. It typically loads in under 2 seconds on a 4G connection. The map is lightweight and uses minimal data.
That's fine — the tracking still works for your records. The customer can open the link anytime before the tech arrives. There's no expiration during the trip.
No. The tracking page requires zero authentication. The customer taps the SMS link and immediately sees the live map. No signup, no login, no friction.
Your Customers Track Their Pizza in Real-Time — Why Not Your $500 Service Call?
Give every customer a branded, real-time tracking experience that builds trust before the tech even arrives. Start your free trial today.