Your Customers Want to See Where Their Technician Is — Not Call to Ask
ArrivalLink sends customers a live tracking link the moment you dispatch. They see the technician on a real-time map with ETA countdown, tech name, and a one-tap call button. No app download. No account creation. Just clarity.
Text Message
Your technician David R. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Technician Tracking Lose Customers Before the Job Even Starts
These four problems cost the average plumbing company over $40,000 a year in lost revenue and bad reviews.
Your Office Answers 'Where's the Technician?' All Day
Every inbound 'where are you?' call costs $12 in labor, interrupts a dispatcher, and frustrates the customer. Service businesses get 15–30 of these calls per day.
Customers Hate Wide Arrival Windows
A '2–6 PM' window means the customer wastes half their day waiting. They cancel plans, grow resentful, and write about it in their 2-star review.
No-Shows Happen Because Customers Give Up
When a customer can't see if someone is actually coming, they assume the worst. They call a competitor, cancel the appointment, or simply aren't home when your tech arrives.
The Arrival Experience Sets the Tone for the Entire Job
A customer who's been waiting 4 hours without updates starts the job angry. A customer who watched the tech approaching on a live map starts the job impressed. Same service, different review.
What if homeowners could watch your plumber arrive — like tracking an Uber?
The Solution
Three Steps. Zero Guesswork. Happy Customers.
Dispatch Triggers an Automatic SMS
The moment you assign a job, the customer gets a text with a branded tracking link. No manual texts, no copy-paste, no dispatcher overhead. It just fires automatically.
Customer Watches the Tech Approach
They tap the link and see a real-time map with the tech's live location, ETA countdown, tech name, star rating, and a one-tap call button. Like tracking an Uber — for their plumber.
Tech Arrives, Review Request Sends
When the tech taps 'Arrived,' tracking stops and the customer gets an automated review request. The great arrival experience they just had becomes a 5-star Google review.
Dispatch Triggers an Automatic SMS
The moment you assign a job, the customer gets a text with a branded tracking link. No manual texts, no copy-paste, no dispatcher overhead. It just fires automatically.
Customer Watches the Tech Approach
They tap the link and see a real-time map with the tech's live location, ETA countdown, tech name, star rating, and a one-tap call button. Like tracking an Uber — for their plumber.
Tech Arrives, Review Request Sends
When the tech taps 'Arrived,' tracking stops and the customer gets an automated review request. The great arrival experience they just had becomes a 5-star Google review.
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works For You
Everything Your Customers Wish Every Service Company Had
A Branded Page That Makes You Look Like a Fortune 500 Company
Your logo. Your brand colors. A live-updating map with the tech's location. An ETA countdown. A one-tap call button. The tracking page looks like your own custom app — because it runs on your brand.
- Real-time map with 3-second GPS refresh
- ETA countdown updates dynamically with traffic
- Tech name, photo, and star rating displayed
- One-tap call button for instant tech contact
No App. No Account. No Friction for Your Customers.
The customer taps one link in their text messages. The tracking page opens instantly in their phone's browser. No app store, no login, no sign-up. Works on every phone — iPhone, Android, even older devices.
- SMS link opens directly in the phone's browser
- No app download or account creation required
- Works on iPhone, Android, and basic smartphones
- Loads in under 2 seconds on any connection
Technician Tracking That Respects Everyone's Time
GPS tracking activates only during active trips. The moment the tech taps 'Arrived,' tracking stops. No 24/7 surveillance, no after-hours monitoring. Your techs stay in control, and customers only see what they need to see.
- GPS only active during dispatched trips
- Tracking stops instantly on arrival
- No background location collection
- Technicians control their own visibility
Turn Happy Customers into 5-Star Reviews
Don't let great service go unnoticed. ArrivalLink automatically asks for a review the moment the job is done—while the customer is still smiling.
Instant SMS Requests
We text the customer a review link immediately after the tech marks the job complete.
Filter Negative Feedback
Unhappy customers are guided to a private feedback form, keeping bad reviews off Google.
Chaos-Free Dispatching
Ditch the whiteboards and spreadsheets. Assign jobs in seconds, notify your team instantly, and see exactly where everyone fits in the day.
- 1
Visual Drag-and-Drop
Easily move jobs between technicians or time slots. No confusion.
- 2
Instant Tech Notifications
When you assign a job, your tech gets a text with all the details.
- 3
Real-Time Status Updates
See when jobs are started, en route, or completed—live on the board.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Built for Small Teams
One Tool. One Job. Done Right.
ArrivalLink is not a CRM. Not a dispatch tool. Not an invoicing platform. It's laser-focused on one thing: giving your customers a professional arrival experience.
What we replace
- Texting customers "he's 15 minutes away"
- "Where's my tech?" phone calls
- Guessing when your team will arrive
What we add
- Automated SMS tracking links
- Real-time GPS on a branded map
- One-tap tech workflow
Owner Dashboard
ArrivalLink Fleet Command
Active Trips3/10
2/5
22min
Mike J.
Sarah K.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
A real-time map with the technician's live location, an ETA countdown, the tech's name and star rating, and a one-tap call button. It's branded with your company logo and colors. No ads, no ArrivalLink branding on the Pro plan.
No. They receive an SMS with a link. They tap it and the tracking page opens in their phone's browser. It works on any phone — iPhone, Android, even older smartphones. No app store, no account creation.
The map uses the technician's phone GPS, which is accurate to 10–30 feet. The map refreshes every 3 seconds. It's the same GPS technology used by Google Maps and ride-sharing apps.
No. GPS tracking only activates during active trips. When the tech taps 'Arrived' or ends a trip, tracking stops immediately. There is no background tracking, no after-hours monitoring, and no location history outside of active trips.
When you dispatch a job in ArrivalLink, the customer automatically receives an SMS with the tracking link. You can also manually send the link from the dashboard. No dispatcher effort required for the automatic flow.
Yes. ArrivalLink doesn't replace your scheduling or CRM software. It adds a tracking layer on top. Use it alongside ServiceTitan, Housecall Pro, Jobber, or any other tool you currently use.
The map shows the last known position and continues the ETA countdown. When signal returns, the map snaps to the current location. The customer sees a brief 'updating' indicator during the gap.
Yes. The owner/dispatcher dashboard includes a fleet map showing all active technicians in real-time. You can see who's en route, who's on site, and who's available — all in one view.
Every Job Without Technician Tracking Is a Customer Left Guessing
Your customers already expect to track their food delivery. Give them the same experience for their $300 service call. Setup in 4 minutes. Free trial — no credit card required.