FieldPulse Does CRM. ArrivalLink Does Tracking. Guess Which One Your Customers Care About.
FieldPulse tries to combine CRM, estimates, and tracking into one platform. The result? Mediocre tracking buried inside a bloated tool. ArrivalLink does one thing — real-time arrival tracking — and does it better than anyone.
Text Message
Your technician Carlos M. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Teams Are Looking Beyond FieldPulse
FieldPulse bundles CRM, estimates, and invoicing together. But when your customers are calling to ask 'where's my tech?' — that all-in-one approach isn't solving your real problem.
Jack of All Trades, Master of None
FieldPulse tries to be a CRM, an estimating tool, an invoicing platform, and a tracking solution all at once. The tracking piece suffers because it's not the priority. ArrivalLink is 100% focused on the arrival experience.
Customers Still Call for Updates
FieldPulse's tracking is internal-facing — designed for dispatchers, not customers. There's no polished, Uber-like tracking link your customer can follow on their phone. That means your office phone keeps ringing.
Setup and Training Takes Weeks
FieldPulse requires onboarding, data migration, and staff training across multiple modules. ArrivalLink takes 10 minutes to set up. Your first tracking link goes out today, not next month.
Paying for Features You Already Have
Already have a CRM? Already send invoices? FieldPulse makes you pay for all of it again just to get tracking. ArrivalLink gives you best-in-class tracking for $29/mo — no bundled bloat.
What if you could add world-class customer tracking without adopting yet another all-in-one platform?
FieldPulse vs ArrivalLink: Different Tools for Different Jobs
FieldPulse focuses on
- CRM and customer management
- Estimates and invoicing
- Project tracking and job costing
- Customer portal and communication
- All-in-one business management
ArrivalLink focuses on
- Live GPS tracking your customers actually see
- Automated SMS with real-time tracking links
- Customer-facing tracking page — no portal needed
- Post-job review collection on autopilot
- Fleet visibility dashboard for dispatchers
FieldPulse is a CRM that happens to have tracking. ArrivalLink is a tracking platform built from the ground up for one purpose: giving your customers a beautiful, real-time arrival experience. If you want a better CRM, use FieldPulse. If you want fewer 'where are you?' calls, use ArrivalLink.
How It Works For You
Arrival Tracking That's Actually Built for Customers
Tracking Your Customers Can Actually Use
FieldPulse tracks technicians for your back office. ArrivalLink tracks technicians for your customers — with a sleek, mobile-first tracking page they access via a simple SMS link.
- Real-time GPS with live map and ETA countdown
- Customers access via SMS — no app or login required
- Branded tracking page with your company info
- Automatic updates as traffic conditions change
Every Update, Perfectly Timed — Zero Effort
FieldPulse requires manual communication or clunky portal access. ArrivalLink automates every touchpoint — from appointment reminders to 'your tech is 5 minutes away' alerts.
- Day-before appointment reminder via SMS
- Technician dispatched notification with tracking link
- 5-minute arrival heads-up
- Job complete confirmation with review prompt
Turn Happy Customers Into 5-Star Proof
FieldPulse doesn't automate review collection. ArrivalLink sends a perfectly timed review request the moment the job wraps — when satisfaction is at its peak.
- Automatic SMS review request after job completion
- Direct links to Google, Yelp, or Facebook
- Track review velocity by technician
- Most teams see 3-5x more reviews within 30 days
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
Absolutely. ArrivalLink is a standalone tracking layer. Keep using FieldPulse for CRM, invoicing, and estimates — add ArrivalLink for the customer-facing arrival experience FieldPulse doesn't provide.
FieldPulse's tracking is part of their all-in-one platform and is designed for internal use. ArrivalLink generates a standalone, Uber-like tracking link that goes directly to your customer via SMS. No portal access, no app download, no friction.
No — and it's not meant to. FieldPulse handles CRM, estimates, and invoicing. ArrivalLink handles the customer arrival experience. They solve different problems and work great together.
Yes. Starter plan is $29/mo for up to 5 technicians with unlimited tracking links and SMS notifications. Pro plan at $59/mo adds advanced analytics and priority support. No annual contracts.
Under 10 minutes. Sign up, add your technicians, configure notification preferences, and send your first tracking link. No onboarding calls, no data migration, no training required.
No. Customers receive an SMS with a tracking link that opens in their phone's browser. No app, no login, no friction. It works on every smartphone.
Yes. ArrivalLink automatically sends a review request via SMS right after job completion — when customer satisfaction is highest. Most teams see 3-5x more reviews within 30 days.
ArrivalLink works for solo operators and large fleets alike. Our Starter plan at $29/mo includes up to 5 technicians with all core features. You don't need a big team to give customers a great tracking experience.
Stop Settling for Bundled Tracking — Get the Real Thing
Your customers don't care about your CRM. They care about knowing when their tech arrives. Give them a world-class tracking experience for $29/mo.