Heavy Enterprise Software or a Tracking Link That Just Works? Your Customers Know the Answer.
Service Fusion is built for large operations with complex workflows. ArrivalLink is built for one thing: giving your customers a real-time arrival experience that eliminates 'where are you?' calls — in 10 minutes, for $29/mo.
Text Message
Your technician Ryan B. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Teams Are Looking Beyond Service Fusion
Service Fusion was built for enterprise operations with complex workflows. But if your real pain point is customers calling for ETAs, you don't need more enterprise software — you need a better tracking experience.
Enterprise Complexity for a Simple Problem
Service Fusion packs in inventory management, detailed reporting, and multi-location support. If all you need is for customers to stop calling about ETAs, that's a sledgehammer for a nail. ArrivalLink solves the tracking problem — period.
Lengthy Onboarding and Training
Service Fusion's feature depth means weeks of training for your team. New dispatchers, new technicians — everyone needs to learn the system. ArrivalLink requires zero training. If you can send a text, you can use ArrivalLink.
Enterprise Pricing for Enterprise Software
Service Fusion charges per-user fees that scale with complexity. ArrivalLink is $29/mo flat for up to 5 technicians. No per-user math, no surprise charges, no annual commitments.
Your Customers Still Don't Get Real-Time Tracking
Service Fusion tracks jobs internally for your dispatch team. But your customers — the people actually waiting at home — don't get an Uber-like tracking experience. ArrivalLink fixes that gap.
What if you could solve the 'where are you?' problem today — without deploying another enterprise platform?
Service Fusion vs ArrivalLink: Enterprise Suite vs. Tracking Layer
Service Fusion focuses on
- Enterprise field service management
- Complex workflow and job lifecycle management
- Inventory management and purchase orders
- Detailed reporting and business analytics
- Multi-location and franchise operations
ArrivalLink focuses on
- Simple, real-time GPS tracking for customers
- Instant setup — no training required
- Automated SMS with live tracking links
- Affordable flat-rate pricing at $29/mo
- Focused entirely on the arrival experience
Service Fusion is an enterprise FSM platform for complex operations. ArrivalLink is a lightweight tracking layer that plugs into any operation — complex or simple. If you need inventory management and multi-location reporting, use Service Fusion. If you need customers to stop calling and start tracking, add ArrivalLink.
How It Works For You
Lightweight Tracking That Packs a Punch
No Enterprise Rollout Required — Just a Tracking Link
Service Fusion requires deployment, configuration, and training before anyone sees value. ArrivalLink generates a live GPS tracking link in 10 minutes — and your customers see value immediately.
- Real-time GPS with smooth map animations
- SMS tracking link — no app download required
- Live ETA updates based on traffic conditions
- Works on any smartphone, any browser
Your Team Already Knows How to Use It
Service Fusion's depth requires formal training for dispatchers and technicians. ArrivalLink is so simple that most teams are sending tracking links within minutes of signing up.
- Self-service signup — no demo call needed
- Intuitive dashboard anyone can use immediately
- Technician app takes 2 minutes to learn
- No data migration or system integration needed
Automated Reviews Without Enterprise Software
Service Fusion doesn't automate review collection. ArrivalLink sends a perfectly timed review request the moment each job completes — turning great service into online proof.
- Automatic post-job review request via SMS
- Direct link to Google, Yelp, or Facebook
- Track review performance by technician
- Most teams see 3-5x more reviews in 30 days
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
Yes. ArrivalLink is a standalone tracking layer that works independently. Keep using Service Fusion for job management, inventory, and reporting — add ArrivalLink for customer-facing GPS tracking.
Service Fusion tracks jobs internally for dispatchers. ArrivalLink creates a customer-facing tracking experience — a polished, Uber-like GPS map your customers access via an SMS link. Different audience, different product.
No. ArrivalLink is month-to-month starting at $29/mo. No annual commitments, no custom pricing calls, no cancellation fees. Try it for a month — cancel if it doesn't work.
Under 10 minutes. Sign up, add your technicians, and send your first tracking link. No implementation project, no data migration, no training sessions.
Not at all. ArrivalLink works for solo operators and 50-truck fleets alike. Our Starter plan at $29/mo includes up to 5 technicians with all core features.
No. Customers receive an SMS with a tracking link that opens directly in their phone's browser. No app, no login, no portal. It works instantly on every smartphone.
Yes. ArrivalLink automatically sends a review request via SMS right after job completion. Direct links to Google, Yelp, or Facebook make it effortless for customers. Most teams see 3-5x more reviews within 30 days.
ArrivalLink isn't a full FSM replacement — it's a tracking layer. If you want to leave Service Fusion, you'd need a scheduling and invoicing solution separately. But many teams find that ArrivalLink plus a simple scheduling tool covers everything they actually need.
Solve the Tracking Problem Today — Not Next Quarter
Your customers are waiting at home wondering where their technician is. Give them a real-time tracking link in 10 minutes — no enterprise deployment needed.