HVAC Dispatchers: Stop Losing Emergency Calls to Competitors Who Show Up Faster
When the AC dies in July, the first company to arrive wins the job. ArrivalLink gives your customers a live GPS link so they stop calling and start trusting — while your techs stay focused on the repair.
Text Message
Your technician Carlos R. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why HVAC & Mechanical Lose Customers Before the Job Even Starts
These four problems cost the average plumbing company over $40,000 a year in lost revenue and bad reviews.
Emergency Calls Flood Your Dispatch Line
Summer heatwaves and winter breakdowns mean 30+ calls per hour. Half are existing customers asking 'where is my tech?' — clogging the line for new revenue.
Vague ETAs Cost You Premium Emergency Fees
Customers will pay a premium for same-day service — but not if they wait 6 hours without an update. Unclear timelines push them straight to the next Google result.
One Missed Emergency = One Lost Customer for Life
When a family's heat goes out at 10 PM and nobody shows, they don't call back. They leave a 1-star review and call your competitor at 7 AM.
Technician Downtime Bleeds Your Margins
Without real-time visibility, dispatchers overbook one tech while another sits idle 3 miles away. You're paying for hours you can't bill.
What if homeowners could watch your plumber arrive — like tracking an Uber?
The Solution
Three Steps. Zero Guesswork. Happy Customers.
Dispatch Assigns Priority & Tech
Tag jobs by urgency — emergency, same-day, or scheduled. Drag the job to the closest qualified HVAC tech. The customer gets an instant tracking link.
Customer Watches the Van in Real Time
No app. No account. They tap the SMS link and see a live map with your technician's name, photo, vehicle, and countdown timer to arrival.
Job Closes, Review Request Fires Automatically
The moment your tech marks the job complete, the customer gets a review prompt. Happy ones go to Google. Frustrated ones hit a private feedback form first.
Dispatch Assigns Priority & Tech
Tag jobs by urgency — emergency, same-day, or scheduled. Drag the job to the closest qualified HVAC tech. The customer gets an instant tracking link.
Customer Watches the Van in Real Time
No app. No account. They tap the SMS link and see a live map with your technician's name, photo, vehicle, and countdown timer to arrival.
Job Closes, Review Request Fires Automatically
The moment your tech marks the job complete, the customer gets a review prompt. Happy ones go to Google. Frustrated ones hit a private feedback form first.
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works For You
The Tools That Make Your HVAC Business Unstoppable
Live GPS Tracking Built for Emergency Dispatch
When a furnace dies at midnight, the customer needs certainty — not another voicemail. ArrivalLink sends a branded tracking page the moment you dispatch. They see the tech driving toward them on a real-time map with an ETA countdown.
- Real-time map with 3-second GPS refresh
- Priority badges visible on the tracking page (Emergency / Same-Day)
- One-tap call button connects directly to the assigned tech
- No app download — works on any phone browser
Priority-Based Scheduling That Keeps Emergency Jobs Moving
ArrivalLink's drag-and-drop board separates emergency calls from routine maintenance. See every tech's live location, current job status, and certifications in one view. Reassign in seconds when priorities shift.
- Emergency / same-day / scheduled priority lanes
- Real-time tech location pins on a fleet map
- Filter by EPA certification, skill set, and proximity
- Automatic SMS to tech and customer on every assignment
Automated Reviews That Turn Emergency Saves into 5-Star Gold
The customer whose AC you fixed at 9 PM is your best advocate — if you ask at the right time. ArrivalLink texts a review link within minutes of job completion. Delighted customers go straight to Google. Unhappy ones get routed to a private form.
- Post-job SMS review request — fully automated
- Smart routing: satisfied → Google, unsatisfied → private feedback
- Review dashboard with trends and tech-level breakdown
- Turn every emergency save into a public 5-star story
Turn Happy Customers into 5-Star Reviews
Don't let great service go unnoticed. ArrivalLink automatically asks for a review the moment the job is done—while the customer is still smiling.
Instant SMS Requests
We text the customer a review link immediately after the tech marks the job complete.
Filter Negative Feedback
Unhappy customers are guided to a private feedback form, keeping bad reviews off Google.
Chaos-Free Dispatching
Ditch the whiteboards and spreadsheets. Assign jobs in seconds, notify your team instantly, and see exactly where everyone fits in the day.
- 1
Visual Drag-and-Drop
Easily move jobs between technicians or time slots. No confusion.
- 2
Instant Tech Notifications
When you assign a job, your tech gets a text with all the details.
- 3
Real-Time Status Updates
See when jobs are started, en route, or completed—live on the board.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Built for Small Teams
One Tool. One Job. Done Right.
ArrivalLink is not a CRM. Not a dispatch tool. Not an invoicing platform. It's laser-focused on one thing: giving your customers a professional arrival experience.
What we replace
- Texting customers "he's 15 minutes away"
- "Where's my tech?" phone calls
- Guessing when your team will arrive
What we add
- Automated SMS tracking links
- Real-time GPS on a branded map
- One-tap tech workflow
Owner Dashboard
ArrivalLink Fleet Command
Active Trips3/10
2/5
22min
Mike J.
Sarah K.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
Absolutely. The scheduling board has dedicated priority lanes — Emergency, Same-Day, and Scheduled. Drag a job into Emergency and ArrivalLink instantly notifies the closest qualified tech.
Yes. Attach multiple technicians to a single job. ArrivalLink tracks each tech's arrival independently and shows the customer a unified status page.
Attach service notes and required parts lists to every job. Your dispatcher sees what's needed, and techs confirm they have the right equipment before heading out.
No. ArrivalLink runs in any mobile browser — iPhone or Android. Techs open the link, sign in once, and they're live. They can add it to their home screen in 10 seconds for an app-like experience.
No. GPS only activates during active trips and stops the moment the tech taps 'Arrived.' No background tracking, no battery drain, no privacy concerns.
ArrivalLink complements your existing software. It adds the real-time customer-facing tracking layer that those platforms lack. Think of it as the last-mile visibility tool that sits on top of your current workflow.
Most HVAC companies are fully live in under 5 minutes. Create your account, invite techs via text, and start dispatching. No hardware, no integrations, no IT team required.
Starter is $29/month for up to 3 trucks. Pro is $59/month for up to 10 trucks with scheduling, analytics, and custom branding. Both include a 7-day free trial with full Pro features. Cancel anytime.
Every Unanswered 'Where's My Tech?' Call Is a Customer Your Competitor Will Gladly Take
Peak season waits for no one. Your customers expect real-time updates — and the HVAC company that delivers them wins the review, the referral, and the maintenance contract.