Workiz Replaces Your Phone System. ArrivalLink Replaces Your 'Where Are You?' Calls.
Workiz is a communication platform for field service. ArrivalLink is a tracking platform for your customers. Different tools. Different problems. One clear winner for arrival tracking.
Text Message
Your technician Carlos M. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Teams Are Looking Beyond Workiz
Workiz built a strong communication and scheduling platform. But if your customers are still anxious about when the tech will arrive, communication tools alone aren't solving the problem.
Communication Tools ≠ Tracking Experience
Workiz helps you call and text customers efficiently. But efficient communication is different from showing customers a live map of their tech driving toward them.
Bundled Pricing for Features You May Not Need
Workiz pricing scales with features like VoIP, call recording, and team management. If you just need arrival tracking, you're paying for a full communication platform.
No Uber-Like Customer Experience
Workiz focuses on helping your team communicate. ArrivalLink focuses on giving your customers visibility. Your customer doesn't want a phone call — they want a tracking link.
Setup Requires Phone System Migration
Getting the most from Workiz means migrating your phone system, setting up call flows, and training on new communication tools. ArrivalLink takes 10 minutes — no phone changes needed.
What if instead of calling customers with an ETA, you just texted them a live tracking link?
Workiz vs ArrivalLink: Different Tools for Different Needs
Workiz focuses on
- VoIP phone system and call tracking
- Scheduling and dispatch management
- Lead management and sales pipeline
- Team communication and call recording
- Invoicing and payment processing
ArrivalLink focuses on
- Real-time GPS arrival tracking customers can see
- Automated SMS with live tracking links
- Zero-friction customer experience (no app, no login)
- Post-job review collection on autopilot
- $29/mo — no phone system migration required
Workiz helps your team communicate more efficiently. ArrivalLink helps your customers see exactly when their tech will arrive. They complement each other: Workiz handles inbound calls and scheduling, ArrivalLink handles outbound tracking and the customer experience.
How It Works For You
Show Customers Where Their Tech Is — Don't Just Tell Them
A Map Is Worth a Thousand Phone Calls
Instead of calling customers with an ETA that changes, send them a live tracking link. They watch their tech approach on a real-time map — and never call your office.
- Live GPS map with smooth, real-time updates
- Dynamic ETA that adjusts with traffic
- One-tap access via SMS link
- No app download or account creation needed
Replace Manual Texts with Smart Automation
Workiz helps you text manually. ArrivalLink texts automatically — the right message at exactly the right time, with zero effort from your office team.
- Appointment reminder the day before
- Tracking link sent when tech is dispatched
- Arrival alert at 5 minutes out
- Job complete notification with review link
Turn Great Service Into 5-Star Reviews
The moment your tech marks a job complete, ArrivalLink asks for a review. Timing is everything — and we've perfected it.
- Automatic SMS review request post-job
- Direct link to Google, Yelp, or Facebook
- Track reviews by technician for performance insights
- Most teams see 3-5x more reviews within 30 days
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
Yes. ArrivalLink works alongside any scheduling or communication platform. Use Workiz for phone, scheduling, and dispatch. Use ArrivalLink for the customer-facing arrival tracking experience.
Workiz sends appointment reminders and text notifications. ArrivalLink sends a live GPS tracking link — a fundamentally different (and better) customer experience. Customers see their tech on a map instead of getting a text that says 'your tech is on the way.'
No. ArrivalLink works independently of your phone system. Keep Workiz (or any provider) for calls, and add ArrivalLink for GPS tracking links. No migration needed.
ArrivalLink starts at $29/mo for up to 5 technicians. Workiz pricing varies based on features and team size. Since they solve different problems, many teams use both.
ArrivalLink is specifically for arrival tracking and customer notifications — not scheduling, invoicing, or phone management. If you need those features, keep using Workiz (or a similar tool) alongside ArrivalLink.
Stop Telling Customers When You'll Arrive — Show Them
A live tracking link is worth more than 10 phone calls. Give your customers the visibility they want — in 10 minutes, for $29/mo.