Security Installers: Stop Losing High-Value Install Jobs Because Customers Don't Trust Your Arrival Time
Alarm and smart-home installs cost $500-$2,000 per job. When the customer doesn't know when you're coming, they cancel — or worse, they call ADT. ArrivalLink fixes that with one text.
Text Message
Your technician Tom W. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Security & Smart-Home Lose Customers Before the Job Even Starts
These four problems cost the average plumbing company over $40,000 a year in lost revenue and bad reviews.
High-Value Customers Demand Precision You Can't Deliver
Security customers spend $500+ per install. They expect concierge-level communication. A 4-hour window and zero updates is how you lose them to the national brands.
Multi-Hour Installs Cascade and Wreck Your Afternoon Schedule
One alarm install runs 90 minutes over, and suddenly your 3 PM and 5 PM customers have no idea when to expect you. Two cancellations later, you've lost $1,500.
Access Issues Waste Entire Appointments
Your tech arrives and the homeowner isn't home — or the gate code is wrong. Without a way to communicate in real-time, that time slot is gone.
National Brands Win on Communication, Not Quality
ADT and Vivint send automated updates. If you don't, the customer assumes you're less professional — even if your install quality is twice as good.
What if homeowners could watch your plumber arrive — like tracking an Uber?
The Solution
Three Steps. Zero Guesswork. Happy Customers.
Dispatcher Schedules the Install
Assign the right tech based on certification and proximity. ArrivalLink texts the homeowner a tracking link with the installer's name, photo, and live ETA.
Homeowner Watches the Installer Arrive
No app download needed. They tap the link and see a real-time map with ETA countdown, tech credentials, and a one-tap call button. Professional from first impression.
Install Complete, Review Collected Automatically
After the system is armed and tested, ArrivalLink sends a review request. Five-star installs go to Google. Any issues get routed to your private feedback form.
Dispatcher Schedules the Install
Assign the right tech based on certification and proximity. ArrivalLink texts the homeowner a tracking link with the installer's name, photo, and live ETA.
Homeowner Watches the Installer Arrive
No app download needed. They tap the link and see a real-time map with ETA countdown, tech credentials, and a one-tap call button. Professional from first impression.
Install Complete, Review Collected Automatically
After the system is armed and tested, ArrivalLink sends a review request. Five-star installs go to Google. Any issues get routed to your private feedback form.
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works For You
The Tools That Make Your Security Business Unstoppable
Professional Tracking That Matches the Premium You Charge
Security installs are high-ticket jobs. The customer experience should match. ArrivalLink sends a branded tracking page with the installer's photo, credentials, and a live GPS map — creating trust before the doorbell rings.
- Installer photo, name, and credentials on tracking page
- Real-time GPS map with ETA countdown
- One-tap call connects homeowner to installer
- Branded with your company logo and colors
Certification-Based Scheduling for Specialized Installs
Different security systems require different certifications. ArrivalLink's board shows each installer's qualifications, location, and current job — so you always match the right tech to the right system.
- Filter by alarm brand certification and install type
- Drag-and-drop scheduling with live location pins
- Multi-hour install slots with buffer time management
- Auto-SMS to tech and customer on every assignment
Review Automation That Beats the National Brands
ADT has brand recognition. You have install quality. ArrivalLink levels the playing field by turning every great install into a public 5-star review. Automated, consistent, and effortless.
- Post-install review request via SMS — automatic
- Happy customers → Google/Yelp review link
- Unhappy customers → private resolution form
- Build the review volume that outranks national competitors
Turn Happy Customers into 5-Star Reviews
Don't let great service go unnoticed. ArrivalLink automatically asks for a review the moment the job is done—while the customer is still smiling.
Instant SMS Requests
We text the customer a review link immediately after the tech marks the job complete.
Filter Negative Feedback
Unhappy customers are guided to a private feedback form, keeping bad reviews off Google.
Chaos-Free Dispatching
Ditch the whiteboards and spreadsheets. Assign jobs in seconds, notify your team instantly, and see exactly where everyone fits in the day.
- 1
Visual Drag-and-Drop
Easily move jobs between technicians or time slots. No confusion.
- 2
Instant Tech Notifications
When you assign a job, your tech gets a text with all the details.
- 3
Real-Time Status Updates
See when jobs are started, en route, or completed—live on the board.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Built for Small Teams
One Tool. One Job. Done Right.
ArrivalLink is not a CRM. Not a dispatch tool. Not an invoicing platform. It's laser-focused on one thing: giving your customers a professional arrival experience.
What we replace
- Texting customers "he's 15 minutes away"
- "Where's my tech?" phone calls
- Guessing when your team will arrive
What we add
- Automated SMS tracking links
- Real-time GPS on a branded map
- One-tap tech workflow
Owner Dashboard
ArrivalLink Fleet Command
Active Trips3/10
2/5
22min
Mike J.
Sarah K.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
Yes. Tag each installer's certifications — Honeywell, DSC, Ring, Nest, etc. — and filter the scheduling board to match the right person to the right system every time.
Set custom time blocks per job type. ArrivalLink buffers between appointments and automatically updates the next customer if an install runs long.
No. ArrivalLink runs in any mobile browser. Installers open the link, sign in, and start. Pin to home screen for an app-like experience in 10 seconds.
Absolutely. Tracking links only show the installer's live position, name, and photo. No customer addresses, account numbers, or security system details are exposed.
Yes. Add access notes to any job card. Your installer sees them before arriving, reducing failed access attempts and wasted trips.
ArrivalLink gives your customers the same real-time tracking experience that national brands offer — with your branding. It levels the communication playing field so you compete on install quality, not marketing budget.
Most security companies are live in under 5 minutes. Create your account, invite installers via text, and dispatch your first job. No hardware required.
Starter is $29/month (up to 3 techs). Pro is $59/month (up to 10 techs with analytics, scheduling, and branding). 7-day free trial. No contracts.
Every Install Without a Tracking Link Is a Chance for ADT to Look More Professional Than You
You do better installs. Now prove it with better communication. ArrivalLink gives your customers the real-time visibility they expect from a premium security company.