Flooring Installers: Stop Losing $1,100/Week to Customers Who Cancel Because They Can't Get a Straight Answer on Timing
Homeowners who just spent $8,000 on hardwood floors don't want to hear 'sometime between 8 and 2.' ArrivalLink sends precise ETAs, daily install updates, and live crew tracking — so your premium customers get a premium experience.
Text Message
Your technician Kevin H. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Flooring Installation Lose Customers Before the Job Even Starts
These four problems cost the average plumbing company over $40,000 a year in lost revenue and bad reviews.
6-Hour Windows Are Insulting to $8K Customers
A homeowner who just dropped $8,000 on hardwood gets told 'the crew will be there between 8 AM and 2 PM.' They moved all their furniture, took the day off work, and now they're watching the clock with growing resentment.
Material + Crew Coordination Buries Your Office
Is the material at the house? Is the crew en route? Did the underlayment get delivered? Your office spends half the day coordinating between suppliers, crews, and customers instead of booking new jobs.
Multi-Day Installs Multiply Communication Failures
Day 1 goes fine. Day 2, the crew shows up 45 minutes late with no heads-up. Day 3, different crew members arrive and the homeowner has to re-explain everything. Each day is another chance to lose the referral.
Reschedules Cost $400+ in Wasted Crew-Days
When a homeowner reschedules because materials aren't ready or they're frustrated with communication, you lose a full crew-day. That's $400+ in labor — not counting the job that could have filled the slot.
What if homeowners could watch your plumber arrive — like tracking an Uber?
The Solution
Three Steps. Zero Guesswork. Happy Customers.
Schedule the Multi-Day Install
Set up the full project on the scheduling board — Day 1 prep, Day 2 install, Day 3 finish. ArrivalLink sends the homeowner a timeline overview and a live tracking link each morning.
Homeowner Tracks the Crew Every Day
Each morning, a fresh tracking link shows the crew's real-time location, the lead installer's name and photo, and an accurate ETA. No more 6-hour windows. No more 'what time today?' calls.
Floors Installed, Review Captured
After the final walkthrough, ArrivalLink sends a review request. The homeowner is walking on brand-new hardwood — the perfect moment for a 5-star review that sells your next $10K install.
Schedule the Multi-Day Install
Set up the full project on the scheduling board — Day 1 prep, Day 2 install, Day 3 finish. ArrivalLink sends the homeowner a timeline overview and a live tracking link each morning.
Homeowner Tracks the Crew Every Day
Each morning, a fresh tracking link shows the crew's real-time location, the lead installer's name and photo, and an accurate ETA. No more 6-hour windows. No more 'what time today?' calls.
Floors Installed, Review Captured
After the final walkthrough, ArrivalLink sends a review request. The homeowner is walking on brand-new hardwood — the perfect moment for a 5-star review that sells your next $10K install.
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works For You
The Tools That Make Flooring Companies Look as Premium as Their Product
Live GPS Tracking for Every Day of the Install
Each morning of a multi-day install, the homeowner gets a fresh tracking link. They see the crew van approaching, the lead installer's name and photo, and a precise ETA. No more staring out the window wondering if anyone is coming.
- Daily fresh tracking links for multi-day projects
- Branded with your flooring company's logo and colors
- Lead installer's name and photo displayed
- Works on any phone — no app download required
Smart Scheduling That Coordinates Crews, Materials, and Timelines
Flooring installs have moving parts — material delivery, acclimation time, prep work, install, and finishing. ArrivalLink's board lets you plan the entire project timeline and keeps the homeowner informed at every stage.
- Multi-day project scheduling with milestone tracking
- Material delivery and acclimation timeline management
- Crew rotation across multiple active job sites
- Automatic delay notifications to all affected customers
Automated Reviews Timed for Maximum Impact
The review request goes out after the final walkthrough — when the homeowner is walking barefoot on brand-new hardwood and feeling great about their investment. That emotional high produces the detailed, glowing 5-star reviews that sell your next job.
- Automated post-install review request via SMS
- Smart routing: happy → Google, unhappy → private feedback
- Timed for post-walkthrough peak satisfaction
- Review dashboard tracks your project-level reputation
Turn Happy Customers into 5-Star Reviews
Don't let great service go unnoticed. ArrivalLink automatically asks for a review the moment the job is done—while the customer is still smiling.
Instant SMS Requests
We text the customer a review link immediately after the tech marks the job complete.
Filter Negative Feedback
Unhappy customers are guided to a private feedback form, keeping bad reviews off Google.
Chaos-Free Dispatching
Ditch the whiteboards and spreadsheets. Assign jobs in seconds, notify your team instantly, and see exactly where everyone fits in the day.
- 1
Visual Drag-and-Drop
Easily move jobs between technicians or time slots. No confusion.
- 2
Instant Tech Notifications
When you assign a job, your tech gets a text with all the details.
- 3
Real-Time Status Updates
See when jobs are started, en route, or completed—live on the board.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Built for Small Teams
One Tool. One Job. Done Right.
ArrivalLink is not a CRM. Not a dispatch tool. Not an invoicing platform. It's laser-focused on one thing: giving your customers a professional arrival experience.
What we replace
- Texting customers "he's 15 minutes away"
- "Where's my tech?" phone calls
- Guessing when your team will arrive
What we add
- Automated SMS tracking links
- Real-time GPS on a branded map
- One-tap tech workflow
Owner Dashboard
ArrivalLink Fleet Command
Active Trips3/10
2/5
22min
Mike J.
Sarah K.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
That's what ArrivalLink excels at. Set up a 3-day or 5-day install on the scheduling board. The homeowner gets a project timeline overview and a fresh live tracking link each morning.
Track material delivery as a milestone in the project timeline. When materials are delivered and acclimated, update the status and ArrivalLink notifies the homeowner that the install is on track.
The tracking page updates with each day's crew lead. The homeowner always sees who's coming today — their name, photo, and ETA. No confusion about who's showing up at their door.
Yes. The fleet map shows every crew's real-time location and current project day. Manage 8 active installs from one dashboard without losing track of any crew or customer.
No. ArrivalLink runs in any mobile browser. Crew leads open the link, sign in, and start. Add it to the home screen for a native feel — takes 10 seconds.
One review request goes out after the final day and walkthrough. We time it for peak satisfaction — the homeowner just saw the finished product and is feeling great about their investment.
Yes. Update the schedule on the board and ArrivalLink automatically texts the homeowner with the revised timeline. Professional, proactive, and no uncomfortable conversations.
Starter plan is $29/month for up to 3 crews. Pro plan is $59/month for up to 10 crews with analytics, scheduling, and custom branding. Both include a 7-day free trial. No contracts — cancel anytime.
Your $8K Flooring Customers Deserve Better Than a 6-Hour Window and No Updates
Premium flooring deserves premium communication. Start sending daily tracking links and project updates — and watch your referral rate climb.