Kickserv Sends Invoices. ArrivalLink Sends Tracking Links. Your Customers Only Care About One.
Kickserv is an invoicing-first platform that bolted on basic scheduling. ArrivalLink is an arrival-first platform that gives your customers real-time GPS tracking — the thing they actually want when waiting for a tech.
Text Message
Your technician Dana L. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Teams Are Looking Beyond Kickserv
Kickserv handles invoicing and basic scheduling well enough. But the customer experience — the part where someone's sitting at home wondering when their tech will arrive — that's where Kickserv falls short.
No Real-Time Customer Tracking
Kickserv doesn't give your customers a live tracking link. That means every appointment turns into a 'where's my tech?' call. ArrivalLink eliminates those calls with an Uber-like tracking experience.
Invoicing-First Means Tracking Is an Afterthought
Kickserv was built to solve the invoicing problem. Tracking was added later and it shows. ArrivalLink was built from day one for one purpose: giving customers a real-time arrival experience.
No Automated Customer Notifications
Kickserv doesn't automatically text customers when their tech is dispatched, en route, or 5 minutes away. ArrivalLink handles every notification automatically — zero manual effort.
Paying for Invoicing You Already Handle
If you already use QuickBooks, FreshBooks, or another invoicing tool, Kickserv makes you pay for duplicate functionality. ArrivalLink is $29/mo for pure tracking — no invoicing tax included.
What if your customers could watch their tech approach in real time — instead of staring out the window guessing?
Kickserv vs ArrivalLink: Invoicing-First vs. Arrival-First
Kickserv focuses on
- Invoicing and online payments
- Estimates and proposals
- CRM and customer database
- Basic scheduling and dispatch
- QuickBooks integration
ArrivalLink focuses on
- Real-time GPS tracking customers can see
- Automated customer SMS at every stage
- Live tracking page — no app or login needed
- Post-job review automation
- Fleet dashboard with real-time visibility
Kickserv is built around invoicing and payments. ArrivalLink is built around the arrival experience. If your main problem is getting paid, Kickserv is a solid choice. If your main problem is customers calling to ask 'where's my tech?' — ArrivalLink solves that in 10 minutes.
How It Works For You
Arrival-First Tracking for Service Teams
Real-Time Tracking Kickserv Doesn't Offer
Kickserv can schedule a job. ArrivalLink can show your customer exactly where their tech is, how long until they arrive, and notify them the moment they're pulling up.
- Real-time GPS with live map and ETA countdown
- SMS tracking link — no app or account required
- Automatic ETA updates based on traffic
- Beautiful, mobile-first tracking interface
Every Update, Sent Automatically
Kickserv relies on manual communication or basic email. ArrivalLink sends precisely timed SMS notifications at every stage — from scheduling confirmation to 'your tech just arrived.'
- Day-before appointment reminder via SMS
- Technician dispatched alert with live tracking link
- 5-minute arrival notification
- Job complete message with review prompt
Turn Completed Jobs Into 5-Star Reviews
Kickserv doesn't have built-in review automation. ArrivalLink sends a perfectly timed review request the moment each job wraps — when customer satisfaction is at its highest.
- Automatic review request via SMS after job completion
- Direct links to Google, Yelp, or Facebook
- Track review velocity per technician
- Most teams see 3-5x more reviews in 30 days
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
Yes. ArrivalLink is a standalone tracking layer. Keep using Kickserv for invoicing and scheduling — add ArrivalLink for the customer-facing arrival tracking that Kickserv doesn't provide.
Kickserv offers basic scheduling and dispatch but doesn't provide real-time, customer-facing GPS tracking. ArrivalLink fills that gap with an Uber-like tracking experience delivered via SMS.
No — ArrivalLink isn't invoicing or scheduling software. It's a dedicated arrival tracking platform. Many teams use both: Kickserv for invoicing and ArrivalLink for customer-facing tracking.
Starter plan is $29/mo for up to 5 technicians with unlimited tracking links and SMS notifications. Pro plan at $59/mo adds advanced analytics and priority support. No annual contracts.
Under 10 minutes. Sign up, add your technicians, configure your notification preferences, and send your first tracking link. No onboarding calls required.
No. Customers receive an SMS with a tracking link that opens in their phone's browser. No app, no account, no login. It works instantly on any smartphone.
ArrivalLink focuses on the arrival tracking experience and doesn't need to connect to your accounting software. It works independently alongside whatever invoicing tools you use.
ArrivalLink works for solo operators and large teams alike. Our Starter plan at $29/mo includes up to 5 technicians. You don't need a big crew to give customers a premium tracking experience.
Give Your Customers What Kickserv Can't — Real-Time Tracking
Your customers don't want another invoice. They want to know when their tech is arriving. Give them a live tracking link in 10 minutes — for $29/mo.