Your Customers Deserve Better Than 'Somewhere Between 1 and 5 PM'
ArrivalLink sends a live GPS tracking link the moment you dispatch. Customers watch the van on a real-time map — like tracking an Uber. No app. No account. Just clarity.
Text Message
Your technician Marcus T. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Live GPS Tracking Lose Customers Before the Job Even Starts
These four problems cost the average plumbing company over $40,000 a year in lost revenue and bad reviews.
60% of Inbound Calls Are 'Where's My Tech?'
Your dispatchers spend more time answering status calls than dispatching jobs. Each call costs $12 in labor and interrupts a technician for a callback.
4-Hour Windows Destroy Customer Patience
Homeowners take time off work, rearrange their day, and grow angrier with every passing hour. By the time your tech arrives, they're already writing the 1-star review in their head.
Competitors Are Already Sending Tracking Links
Amazon, Uber, DoorDash — your customers expect real-time tracking on a $15 burrito. They definitely expect it for a $300 plumbing call.
No-Show Anxiety Kills Repeat Business
When customers can't see if someone is actually coming, they panic-call a competitor. You lose the job and the lifetime customer value.
What if homeowners could watch your plumber arrive — like tracking an Uber?
The Solution
Three Steps. Zero Guesswork. Happy Customers.
Dispatch the Job
Assign a technician on your scheduling board. ArrivalLink automatically sends the customer an SMS with a live tracking link.
Customer Watches in Real Time
They tap the link and see a branded map with the tech's live location, ETA countdown, tech name, photo, and a one-tap call button. No app required.
Tech Arrives, Customer Rates
When the tech taps 'Arrived,' tracking stops and the customer gets an automated review request. GPS only runs during active trips.
Dispatch the Job
Assign a technician on your scheduling board. ArrivalLink automatically sends the customer an SMS with a live tracking link.
Customer Watches in Real Time
They tap the link and see a branded map with the tech's live location, ETA countdown, tech name, photo, and a one-tap call button. No app required.
Tech Arrives, Customer Rates
When the tech taps 'Arrived,' tracking stops and the customer gets an automated review request. GPS only runs during active trips.
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works For You
Everything You Need to Give Customers Uber-Level Visibility
A Branded Tracking Page That Builds Trust on Every Job
Your company logo. Your brand colors. A moving dot on a real-time map. An ETA countdown. A one-tap call button. Every tracking page feels like your app — because it is.
- Map updates every 3 seconds with live GPS
- Branded with your company logo and color scheme
- Shows tech name, photo, and star rating
- ETA countdown timer updates dynamically
Zero-Touch Notifications That Send Themselves
The moment a job is dispatched, the customer gets an SMS with the tracking link. No manual texts, no copy-paste, no dispatcher overhead. It just works.
- SMS fires automatically on dispatch
- Works on any phone — iPhone, Android, flip phones
- No app download or account creation for the customer
- Customizable message template with your business name
GPS Tracking That Respects Your Team's Privacy
GPS only activates during an active trip. The moment the tech taps 'Arrived,' tracking stops immediately. No surveillance. No battery drain. No Big Brother.
- GPS active only during dispatched trips
- Automatic stop when tech marks 'Arrived'
- No background tracking or location history
- Technicians control when they're visible
Turn Happy Customers into 5-Star Reviews
Don't let great service go unnoticed. ArrivalLink automatically asks for a review the moment the job is done—while the customer is still smiling.
Instant SMS Requests
We text the customer a review link immediately after the tech marks the job complete.
Filter Negative Feedback
Unhappy customers are guided to a private feedback form, keeping bad reviews off Google.
Chaos-Free Dispatching
Ditch the whiteboards and spreadsheets. Assign jobs in seconds, notify your team instantly, and see exactly where everyone fits in the day.
- 1
Visual Drag-and-Drop
Easily move jobs between technicians or time slots. No confusion.
- 2
Instant Tech Notifications
When you assign a job, your tech gets a text with all the details.
- 3
Real-Time Status Updates
See when jobs are started, en route, or completed—live on the board.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Built for Small Teams
One Tool. One Job. Done Right.
ArrivalLink is not a CRM. Not a dispatch tool. Not an invoicing platform. It's laser-focused on one thing: giving your customers a professional arrival experience.
What we replace
- Texting customers "he's 15 minutes away"
- "Where's my tech?" phone calls
- Guessing when your team will arrive
What we add
- Automated SMS tracking links
- Real-time GPS on a branded map
- One-tap tech workflow
Owner Dashboard
ArrivalLink Fleet Command
Active Trips3/10
2/5
22min
Mike J.
Sarah K.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
No. GPS only runs during active trips. When the tech taps 'Arrived,' tracking stops immediately. Most techs report zero noticeable battery impact during a full workday.
No app needed. Customers receive an SMS with a link. They tap it and see a real-time map in their phone's browser. Works on any device — iPhone, Android, even older phones.
The map updates every 3 seconds using the technician's phone GPS. Accuracy is typically within 10–30 feet, depending on the phone and signal strength. It's the same GPS your phone uses for Google Maps.
Yes. The Pro plan lets you add your company logo, brand colors, and custom messaging. The tracking page looks like your own app — customers see your brand, not ours.
Trip data is stored securely for your records (job history, analytics). It is never shared with third parties. You own your data. Period.
The map shows the last known position and the ETA continues to count down based on the original route. Once signal returns, the map snaps to the current location. Customers see a brief 'updating...' indicator.
Yes. The owner dashboard shows all active technicians on a fleet map in real-time. You see who's en route, who's on-site, and who's available — all in one view.
ArrivalLink doesn't replace your dispatch software. It adds the tracking layer on top. You can use it alongside ServiceTitan, Housecall Pro, Jobber, or any other tool you already use.
Every Job Without Live Tracking Is a Customer Wondering If You're Actually Coming
Your competitors are already sending tracking links. Your customers already expect them. Start your free trial and give every customer the visibility they deserve.