Your Customers Track a $15 Burrito in Real-Time — Why Can't They Track Your $500 Service Call?
ArrivalLink gives every customer an Uber-like tracking experience: real-time map, ETA countdown, tech profile, and one-tap calling. No app. No account. Just modern service.
Text Message
Your technician Lisa M. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Deliver Uber-Like Customer Experience Lose Customers Before the Job Even Starts
These four problems cost the average plumbing company over $40,000 a year in lost revenue and bad reviews.
4-Hour Windows Are a 2005 Experience
Your customers live in a world where they can see their Uber driver on a map. Asking them to wait 'between 1 and 5 PM' for your tech feels like you're stuck in the past.
Silence Between Booking and Arrival Is a Trust Killer
The customer books a job and hears nothing until the tech rings the doorbell. In that silence, they wonder: did you forget? Is someone actually coming? Should I call the other company?
Bad Customer Experience = Bad Reviews = Lost Revenue
A customer can love the actual work but hate the waiting experience. A 5-star repair with a 1-star arrival process averages out to 3 stars on Google.
Modern Companies Win Because They Communicate Better
The companies winning market share aren't necessarily better at the work — they're better at the experience. Tracking links, proactive updates, and transparency win customers.
What if homeowners could watch your plumber arrive — like tracking an Uber?
The Solution
Three Steps. Zero Guesswork. Happy Customers.
Customer Gets Instant Confirmation
The moment you dispatch, they get an SMS with the tech's name, arrival window, and a live tracking link. They know someone is coming — immediately.
They Watch the Tech Approach in Real-Time
A real-time map shows the tech driving toward their home. An ETA countdown ticks down. The tech's photo and rating are visible. It feels like Uber — for home service.
After the Job, They Rate and Review
The tracking page transitions to a review prompt. One tap to rate. The experience was so smooth they're eager to leave 5 stars.
Customer Gets Instant Confirmation
The moment you dispatch, they get an SMS with the tech's name, arrival window, and a live tracking link. They know someone is coming — immediately.
They Watch the Tech Approach in Real-Time
A real-time map shows the tech driving toward their home. An ETA countdown ticks down. The tech's photo and rating are visible. It feels like Uber — for home service.
After the Job, They Rate and Review
The tracking page transitions to a review prompt. One tap to rate. The experience was so smooth they're eager to leave 5 stars.
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works For You
The Modern Service Experience Your Customers Expect
Uber-Level Tracking for Every Job
Your customers see a live map with the tech's moving dot, an ETA countdown, and the tech's photo and name. It's the exact experience they get from Uber, DoorDash, and Amazon — applied to your service business.
- Live GPS tracking on an interactive map
- ETA countdown updates dynamically
- Tech name, photo, and star rating visible
- No app download or account needed
Your Brand, Your Experience
The tracking page features your company logo and colors. Customers see your brand throughout — not a third-party app. It builds trust and makes your small business feel like a premium operation.
- Custom branding with logo and colors (Pro)
- Professional design builds customer confidence
- Feels like your own app — because it is
- Differentiates you from competitors
From Dispatch to Review — One Seamless Flow
The customer experience starts with dispatch confirmation, continues through live tracking, and ends with a review prompt. Every touchpoint is automated, branded, and professional.
- Dispatch → Tracking → Arrival → Review
- Every step automated, no manual effort
- Consistent professional experience every time
- Turns first-time customers into repeat clients
Turn Happy Customers into 5-Star Reviews
Don't let great service go unnoticed. ArrivalLink automatically asks for a review the moment the job is done—while the customer is still smiling.
Instant SMS Requests
We text the customer a review link immediately after the tech marks the job complete.
Filter Negative Feedback
Unhappy customers are guided to a private feedback form, keeping bad reviews off Google.
Chaos-Free Dispatching
Ditch the whiteboards and spreadsheets. Assign jobs in seconds, notify your team instantly, and see exactly where everyone fits in the day.
- 1
Visual Drag-and-Drop
Easily move jobs between technicians or time slots. No confusion.
- 2
Instant Tech Notifications
When you assign a job, your tech gets a text with all the details.
- 3
Real-Time Status Updates
See when jobs are started, en route, or completed—live on the board.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Built for Small Teams
One Tool. One Job. Done Right.
ArrivalLink is not a CRM. Not a dispatch tool. Not an invoicing platform. It's laser-focused on one thing: giving your customers a professional arrival experience.
What we replace
- Texting customers "he's 15 minutes away"
- "Where's my tech?" phone calls
- Guessing when your team will arrive
What we add
- Automated SMS tracking links
- Real-time GPS on a branded map
- One-tap tech workflow
Owner Dashboard
ArrivalLink Fleet Command
Active Trips3/10
2/5
22min
Mike J.
Sarah K.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
A text says 'on the way.' ArrivalLink shows the customer a real-time map with the tech's live position, ETA countdown, photo, name, and rating. It's the difference between a paper map and Google Maps.
Yes. 83% of customers say they want real-time tracking for home service appointments. They already get it from Amazon, Uber, and DoorDash. They expect it from you too.
The tracking experience delights customers before the tech even arrives. Combined with the automated review request after the job, teams using ArrivalLink see 3x more Google reviews and higher average ratings.
Absolutely. Most local service businesses still use 4-hour windows and 'on my way' texts. Offering Uber-like tracking sets you apart immediately and positions you as the modern, professional choice.
No. The tech just needs a smartphone with a web browser. ArrivalLink runs as a progressive web app — no app store download required. Setup takes 30 seconds.
A clean, mobile-optimized page with a live GPS map, ETA countdown timer, tech profile (name, photo, rating), your company branding, and a one-tap call button. It's designed to build trust at first glance.
Most teams go live in under 5 minutes. Create your account, invite your techs, and start dispatching. Every job from that point forward includes the tracking experience automatically.
The core tracking experience (live map, ETA, tech info) is included in all plans. The Pro plan adds custom branding, review automation, and the full fleet dashboard.
Your Customers Already Expect Uber-Level Tracking — The Only Question Is Whether You'll Deliver It
Stop offering 4-hour windows in a real-time world. Give every customer the experience they deserve. Start your free trial.