Track Company Vehicles AND Share That Visibility With Customers
Most vehicle tracking systems show you where your trucks are but leave your customers in the dark. ArrivalLink does both — fleet visibility for you, Uber-like tracking for them. All from your techs' phones.
Text Message
Your technician Tyler K. is on the way! Track live: arrivallink.com/tr...
The Real Problem
Why Company Vehicle Tracking Lose Customers Before the Job Even Starts
These four problems cost the average plumbing company over $40,000 a year in lost revenue and bad reviews.
You Have No Idea Where Your Trucks Are Right Now
A customer calls asking when their tech will arrive. You text the tech. No response. You call. Voicemail. You tell the customer 'about 30 minutes' and hope you're right.
Hardware Trackers Require Upfront Investment
OBD-II plugs and hardwired GPS units cost $50–200 per vehicle upfront, plus $25–40/vehicle/month. For a 5-truck fleet, you're looking at $250–1,000 in hardware before tracking a single mile.
Tracking Internally Doesn't Help Your Customers
Traditional vehicle tracking shows your dispatcher where trucks are. Great. But the customer still calls to ask 'where are you?' because they have zero visibility into the process.
24/7 Tracking Creates Employee Trust Issues
Always-on vehicle trackers monitor your techs' personal time, lunch breaks, and after-hours driving. It creates resentment and damages the trust you've built with your team.
What if homeowners could watch your plumber arrive — like tracking an Uber?
The Solution
Three Steps. Zero Guesswork. Happy Customers.
Phones Are the Tracker
No hardware to buy or install. Your techs open ArrivalLink on their phone's browser and sign in. Their smartphone becomes the GPS tracker — for active trips only, not 24/7.
Dual Visibility — Fleet + Customer
Your dispatcher sees all vehicles on a real-time fleet map. Simultaneously, each customer sees their specific tech on a branded tracking page via SMS. Two audiences, one system.
Trip-Based — Not Surveillance
GPS activates when a trip starts and stops when the tech taps 'Arrived.' No after-hours tracking, no lunch break monitoring, no personal driving data. Your team trusts the system because it respects their time.
Phones Are the Tracker
No hardware to buy or install. Your techs open ArrivalLink on their phone's browser and sign in. Their smartphone becomes the GPS tracker — for active trips only, not 24/7.
Dual Visibility — Fleet + Customer
Your dispatcher sees all vehicles on a real-time fleet map. Simultaneously, each customer sees their specific tech on a branded tracking page via SMS. Two audiences, one system.
Trip-Based — Not Surveillance
GPS activates when a trip starts and stops when the tech taps 'Arrived.' No after-hours tracking, no lunch break monitoring, no personal driving data. Your team trusts the system because it respects their time.
The Results
What Happens When You Stop Guessing and Start Tracking
Based on average results from service teams using ArrivalLink for live dispatch tracking and automated customer communication.
How It Works For You
Company Vehicle Tracking That Does Double Duty
Every Company Vehicle, One Real-Time Map
Your fleet dashboard shows every active vehicle on a live map. Color-coded status indicators tell you who's en route, on site, or available. Make dispatching decisions based on actual locations, not guesswork.
- Live fleet map with 3-second GPS refresh
- Color-coded status: en route, on site, available
- Filter by technician, job type, or status
- Click any vehicle for trip details and ETA
Your Customers See Their Tech — Not Just You
When a job is dispatched, the customer automatically gets an SMS with a branded tracking page. They see the company vehicle approaching on a live map with ETA, tech name, and a one-tap call button. It's fleet tracking that benefits your customers too.
- Branded tracking page with live map and ETA
- Automatic SMS on dispatch — zero manual effort
- One-tap call button for customer-to-tech contact
- No app download needed for customers
Tracking That Your Team Won't Resent
ArrivalLink only tracks during active service trips. No after-hours surveillance, no personal driving data, no Big Brother. Your techs stay in control of when they're visible — building trust instead of resentment.
- GPS active only during dispatched trips
- Stops immediately when tech marks 'Arrived'
- No background tracking or location history
- Techs control their own visibility
Turn Happy Customers into 5-Star Reviews
Don't let great service go unnoticed. ArrivalLink automatically asks for a review the moment the job is done—while the customer is still smiling.
Instant SMS Requests
We text the customer a review link immediately after the tech marks the job complete.
Filter Negative Feedback
Unhappy customers are guided to a private feedback form, keeping bad reviews off Google.
Chaos-Free Dispatching
Ditch the whiteboards and spreadsheets. Assign jobs in seconds, notify your team instantly, and see exactly where everyone fits in the day.
- 1
Visual Drag-and-Drop
Easily move jobs between technicians or time slots. No confusion.
- 2
Instant Tech Notifications
When you assign a job, your tech gets a text with all the details.
- 3
Real-Time Status Updates
See when jobs are started, en route, or completed—live on the board.
How It Works
Up and Running in Minutes
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Set Up Your Team
Create your company account and invite your technicians via a secure link. No app install required.
Tech Starts a Trip
Your tech enters the customer's name and phone, taps Start. GPS broadcasting begins immediately.
Customer Tracks Live
Customer receives an SMS with a tracking link — live map, ETA, and a call button. No app needed.
Tech Arrives
Tech taps Arrived. Trip is logged automatically. The customer can rate their experience.
Built for Small Teams
One Tool. One Job. Done Right.
ArrivalLink is not a CRM. Not a dispatch tool. Not an invoicing platform. It's laser-focused on one thing: giving your customers a professional arrival experience.
What we replace
- Texting customers "he's 15 minutes away"
- "Where's my tech?" phone calls
- Guessing when your team will arrive
What we add
- Automated SMS tracking links
- Real-time GPS on a branded map
- One-tap tech workflow
Owner Dashboard
ArrivalLink Fleet Command
Active Trips3/10
2/5
22min
Mike J.
Sarah K.
Pricing
Simple, Transparent Pricing
No contracts. No hidden fees. Cancel anytime.
FAQ
Answers to Your Top Questions
Everything you need to know before you start your free trial.
No. ArrivalLink runs on your techs' smartphones. No OBD plugs, no hardwired devices, no installation appointments. The phone your tech already carries becomes the GPS tracker during active trips.
No. ArrivalLink is trip-based tracking. GPS activates when a tech starts a trip and stops when they tap 'Arrived.' There is no after-hours tracking, no personal driving data, and no always-on surveillance.
ArrivalLink works perfectly for techs using personal vehicles. Since tracking is phone-based and trip-only, there's no hardware to install on personal cars and no concern about tracking their personal driving.
Yes — that's the key differentiator. When you dispatch a job, the customer automatically gets an SMS with a branded tracking page. They see the vehicle approaching on a live map with ETA and tech details.
ArrivalLink is $29/mo for up to 5 techs or $59/mo for up to 15. No per-vehicle fees, no hardware costs, no contracts. Traditional GPS trackers cost $25–40 per vehicle per month plus hardware.
Yes. The fleet dashboard shows a real-time map with all active technicians. Color-coded status indicators show who's en route, on site, or available. It's the full fleet picture at a glance.
Trip-based tracking is much better received than always-on surveillance. Techs understand tracking during active service calls — they control when they're visible, and tracking stops the moment they arrive. Most teams adopt it without pushback.
Modern smartphone GPS is accurate to 10–30 feet — the same GPS technology used by Google Maps and ride-sharing apps. For service fleet tracking (knowing which tech is heading where), phone GPS provides the accuracy you need.
Know Where Every Company Vehicle Is — And Let Your Customers Know Too
Company vehicle tracking shouldn't require hardware, contracts, or a CFO's approval. $29/mo. Phone-based. Customers get live tracking too. Try it free.